Product Solution Engineer

Job Description

Product Solution Engineer You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay. Responsibilities: ● Take ownership of customer issues and requests through to resolution ● Research, diagnose and troubleshoot issues following SLAs ● Guide non-technical users through the issue resolution process ● Product integration support for merchants ● Collect and document information about users problems for future references ● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams ● Provide prompt and accurate feedback to customers ● Document knowledge in the form of knowledge base tech notes and articles ● Collaborate with team for application enhancements requirements Qualification: ● 2 to 6 years of experience working in application and technical support. ● BE/ME in any discipline / MBA/MCA or equivalent ● Excellent trouble-shooter. Strong analytical and problem-solving skills. ● Decent programming skills and SQL knowledge. Able to understand the code. ● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users. ● Ability to collaborate across teams and strong interpersonal skills. Show more Show less