Product & Product Trainer

As a Product & Process Trainer, you will be responsible for preparing training modules to conduct various types of training such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction. Your role will involve monitoring and coaching agents on grammar, pronunciation, syllable stress, and other aspects of the English language and culture. Providing consistent coaching and feedback to enhance employee performance will be a key part of your responsibilities. Supporting floor training initiatives and occasionally assisting in the design and development of training material will also be expected from you. Additionally, you will provide feedback and input for training content enhancement and development, as well as develop action plans for employees in the bottom quartile to ensure they progress up the learning curve. Ensuring that advisors are skilled and knowledgeable to handle customer interactions and coaching them on product and process improvements will also be part of your duties. You will be required to create learning solutions, customize training delivery, provide Financial Market Training in Forex & Comex, conduct On-the-Job Training (OJT) and Refresher Training, as well as organize JKQ & Complete Certification Process. Conducting sessions on Compliance & Customer Satisfaction will be an integral part of your role. Furthermore, you are expected to execute and perform all duties assigned to you from time to time, with the company reserving the right to change these duties at its discretion. The ideal candidate for this position should be a minimum Graduate or Post Graduate with excellent communication skills in English. Being talkative, enthusiastic, and innovative will be advantageous. Knowledge of the Global Market, specifically Forex & Comex, is required, along with strong sales and marketing skills. In return for your contributions, you can look forward to perks and benefits such as overseas trips sponsored by the company, a fixed in-hand salary, and medical insurance coverage. If you meet the desired qualifications and are excited about this opportunity, please share your resume at career@signalexpertglobal.ae or contact 9977125444.,