Product Owner

Job ID: 22498

Location: Chennai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 13 Jul 2025

• Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote usability and drive client satisfaction.
• To function as the domain expert in projects related to service request, and support the roll out of related projects from a functionality and capability perspective.
• Standard Chartered Bank is seeking a Product Owner - to drive the vision, strategy, and execution of our self serve banking journeys. In this role, you will work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. You will own the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
• The ideal candidate has a strong background in retail banking, digital channels, and Agile product management, with expertise in mobile banking, internet banking, payments, and customer experience enhancement. You should be data-driven, customer-centric, and adept at navigating complex banking ecosystems.
• 12+ year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, ATM, Interactive Voice Response, Wearables or any other digital channels or devices.
• 12+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
• Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
• Strong business acumen.
• Demonstrated track record of leading teams to deliver objectives.
• Previously coached and mentored team members with regular feedback sessions.
• Previously defined product requirements and development roadmap based on functional expertise.
• Strong prioritization and analytical skills to manage backlog for the squad.
• Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
• Good to have knowledge of design thinking frameworks, user stories, customer experience and journeys.

• Clearly aligns squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
• Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
• Identifies and maps the data sources required to validate and measure the performance of the features.
• Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
• Ensures the data is made available for analytics through collaboration with analytics & data technology teams.
• Ensures that customer journeys are embedded with the instruments to obtain usability metrics and customer behaviors.
• Continuously monitor dashboards and reports to feed product discovery sprints

• Business Analysis
• Communication
• Project Management
• Product Ownership
  

• EDUCATION GRADUATE
• TRAINING CERTIFIED SCRUM PRODUCT OWNER (CSPO)
• LANGUAGES ENGLISH
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.