Product Ops. Analyst

As a Product Ops Analyst at EG, you will play a crucial role in shaping the operational framework of Product Management within an international software company. Your primary responsibilities will include enhancing and managing the operational infrastructure for Product Management, ensuring streamlined and effective product operations by maintaining high-quality data, reducing operational complexities, and translating business requirements into practical solutions. You will collaborate closely with product managers, process owners, and system administrators to drive enhancements and support success. **Key Responsibilities:** - Acting as the process owner and Single Point of Contact (SPOC) for our operational setup supporting product management. - Ensuring that systems and procedures effectively facilitate both product and data management operations. - Leading continuous improvement efforts through standardization, automation, and customization. - Maintaining and evolving frameworks that support Product Management and Product Master Data operations. - Driving the integration of acquisitions into our product and data structures. - Ensuring compliance and governance across product data and operational processes. - Leading optimization initiatives to ensure high-quality, reliable product master data. - Conducting workshops and providing consultancy on frameworks and best practices. - Establishing a robust data foundation for product reporting, product P&L, and decision-making processes. - Supporting the development of dashboards and reports for product KPIs and data quality insights. - Assisting in product usage analysis, feature evaluations, and integration assessments. - Supporting product support ticket analysis, trend identification, and product review process coordination. - Aiding the Product Master data specialist in maintaining product hierarchy and data quality. **Qualifications Required:** - Previous experience in Product Operations, Business Process Management, or similar domains. - Strong analytical and problem-solving capabilities with a structured and logical approach. - Sound business acumen and a comprehensive understanding of product management within a software organization. - Proficiency in process design, framework development, documentation, and implementation. - Technical proficiency with the ability to navigate complex systems and bridge IT and business functions. - Proactive mindset, eagerness to learn quickly, and a focus on execution. - Excellent communication and interpersonal skills, enabling effective collaboration across cultures and functions. - Relevant higher education degree. - Fluent in English, both written and spoken. EG offers an environment driven by professionalism, innovation, and business goals, providing exposure to real-world challenges and cutting-edge AI solutions. You will collaborate with talented colleagues within a culture of curiosity, continuous learning, and teamwork. Additionally, you will have opportunities for personal and professional growth through learning academies, emphasizing employee well-being, inclusivity, and industry-leading benefits.,