Product Operation

Job Description
About Your Role:

• We are looking for an Executive with ability to think broadly and strategically understand customer behaviour in E-Commerce or similar domain/platform.
• You will be working and collaborating closely with the Product Managers, Tech and the Business teams. You are expected to bring innovative ideas and initiate processes to measure or resolveissues related to catalog and seller end systems along with user-advocacy.
• You will be responsible for triaging & debugging issues(front & backend) & ensuring in helping backend changes go live smoothly.

Your Responsibilities:

• Diagnose and troubleshoot technical issues raised via internal & seller support teams & resolve as per agreed upon SLAs.
• Escalate unresolved issues to appropriate teams & follow up for resolution.
• Refer to internal databases or external resources to provide accurate tech solutions wherever applicable.
• Identify trends/patterns from issues & publish reports with insights.
• Document technical knowledge in the form of notes and manuals.
• Participate in WoW discussion around process improvement, with Tech & Product.
• Understand the flow of online shopping in relation to product discovery and to interpret the problem statements in a logical way or to define the problem statements in easily understandableways for actionable discourses.
• To collaborate with Business teams in understanding the respective discovery, catalog end challenges and strategizing to manually intervene for discovery pains.
• Display remarkable qualities of ownership.
• Liaison with the Internal Ops team within the Catalogue function, Engineering & Category Teams.
• Work with the Engineering team & provide tech on-call support by running various scripts/commands.

Criteria-
1) Fresher
2) Excellent communication in ENGLISH & BENGALI
3) Good in SQL, advanced Excel & Power BI. Worked on huge datasets.
4) Any gender candidate
5) REMOTE. Bangalore/Kolkata location.
6) Immediate joiners
7) 22k CTC budget (16,664/- in hand)

HR DETAILS-CALL DIRECTLY TO HR - 7980380130 (FARHIN AKHTAR)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Application Question(s):

• Do you know Bengali - Read, Write, Speak?
• Do you know SQL, Power Bi, Adv Excel?

Location:

• Kolkata, West Bengal (Required)

Work Location: Remote