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Product Manager - WalkMe

Product Manager - WalkMe

IBM

5 - 10 years

8 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

stakeholder management ux data analysis operations compliance troubleshooting analytical skills digital adoption

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is responsible for driving the successful implementation, adoption, and optimization of WalkMe across IBM. This includes managing technical operations, enabling teams through training and support, and leveraging data-driven insights to enhance user experiences and business outcomes. Key responsibilities include:

Administration & Support

Manage access requests for WalkMe, ensure proper business rationale is in place

Triage technical inquiries and bugs from Slack and enablement sessions

Coordinate with WalkMe’s Technical Architect on compliance needs

Guide IBM teams to submit tickets to WalkMe support

Maintain tracking of WalkMe license usage across IBM

Adoption Tracking & Iteration

Build and maintain a metrics dashboard tracking WalkMe implementation for various use cases

Run A/B tests to optimize flows and sunset underperforming ones

Use insights to onboard additional products and refine playbooks

Deliver quarterly impact reports and roadmap updates

Enablement & Training

Partner with our UX subject-matter expert to design and deliver WalkMe enablement workshops for product teams

Facilitate hands-on sessions using WalkMe playbooks and certification programs

Identify and support WalkMe “champions” within product teams

Establish a centralized WalkMe Center of Excellence (CoE) for governance and advanced use cases

Host office hours for troubleshooting and sharing best practices

Required education Bachelor's Degree Required technical and professional expertise

5+ years of experience in product enablement, digital adoption platforms, or product operations

Hands-on experience with WalkMe or similar DAPs (e.g., Pendo, Whatfix)

Strong analytical skills with experience in usage data analysis and dashboarding

Proven ability to lead cross-functional workshops and training sessions

Excellent communication and stakeholder management skills

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Product Manager - WalkMe