16 Digital Adoption Jobs

Job Description: As the Regional Head - HL in the Rural Banking department, you will be leading the sales of Housing loan products within the rural branch network of the defined zone. Your primary responsibility will be to drive business and collections in alignment with defined targets and standards, all while upholding a customer-first philosophy. Your key roles and responsibilities will include driving sales within the assigned zone to meet targets, maintaining the quality of the asset portfolio while ensuring growth, building a sustainable long-term asset portfolio, and ensuring the required collection efficiency for the product. In addition to your primary responsibilities, you will also be expected to foster a culture of performance, promote digital adoption, and uphold the customer-first philosophy within the zone. Furthermore, a significant part of your role will involve managerial and leadership responsibilities. This includes nurturing and developing leaders within the bank, effectively communicating and cascading the bank's vision to all employees, and managing attrition rates within the zone. To qualify for this position, you should have a Graduation degree in BA, BBA, B.com, or B.sc, along with a Post-graduation degree in MBA/PGDM. Additionally, you should possess a minimum of 15 years of relevant experience in the field.,

As a Change Manager - POD Leader within Enterprise Technology at EY, you will play a pivotal role in providing reliable, secure, and resilient technology services to support our 400,000 employees. Working at the forefront of innovative technologies, you will enable the adoption of emerging collaboration tools and top-tier technology infrastructure. Your primary focus will be on creating a superior customer experience through investment in innovation and operational excellence. Collaborating with technologists and business experts, you will contribute to meeting the evolving needs of our business, leading to personal growth opportunities, exciting learning experiences, career advancements, and the ability to make a meaningful impact. In this role, you will be responsible for designing and managing change campaigns to implement and drive the adoption of technology products across the entire organization. By enabling employees to embrace new ways of working, you will develop compelling change campaigns that resonate at all levels of the company, reinforcing EY's commitment to building a better working world. Key Responsibilities: - Support large, complex change projects within Enterprise Technology - Understand products requiring business change campaigns - Create awareness and deploy products effectively - Drive adoption through various channels across the EY estate This is a non-client facing role that offers flexibility to work from a home office with minimal travel requirements. You will report to the BRM Service Adoption Change Management Lead and collaborate with stakeholders across business and technology domains, key suppliers, legal and risk communities, and senior leaders within the firm. To qualify for this role, you should have: - 8-10 years of experience in leading complex change projects - Proficiency in developing large scale change management plans - Previous experience with end-user adoption, mobile, security, and Microsoft M365 products - Strong communication skills for effective engagement with leaders and end users Preferred qualifications include PROSCI certification, active listening skills, knowledge of the EY technology estate, problem-solving abilities, and experience with organizational change management methodologies. Additionally, expertise in stakeholder management, project lifecycle management, technical architecture development, and consultative questioning is beneficial. What We Offer: In this role, you will work in a diverse, globally integrated team with ample opportunities for growth and career development. You can benefit from flexible working arrangements and a comprehensive EY benefits package that focuses on your overall well-being. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the highlights of working at EY. Join us to embrace global opportunities, drive innovation, and make a significant impact on your terms. Your recruiter can provide more details on the benefits available in your region.,

As an Area Leader, your main responsibility is to develop and implement strategies that drive digital adoption in alignment with national goals. You will be setting performance targets for the area and ensuring that they are aligned with the bank's digital business objectives. In addition, you will lead, mentor, and support area Team Leaders and Digital Banking Champions. Your role will involve overseeing the execution of digital adoption programs and campaigns within the area. You will be responsible for ensuring effective resource deployment to maximize customer onboarding and digital product usage. Monitoring and assessing program performance, and making necessary adjustments for improvement will also be a key part of your responsibilities. Managing an area team, including Team Leaders and Digital Banking Champions, will be crucial. You will need to foster a collaborative and high-performance culture within the team, providing ongoing training, support, and development opportunities to enhance team skills and capabilities. Collaboration with internal and external stakeholders is essential for successful implementation of digital adoption strategies. You will work closely with local bank branches, area offices, and the national headquarters of the bank, representing the area in meetings and conferences to provide updates and insights on area performance. Tracking and reporting on key performance indicators (KPIs) related to digital adoption in the area will be part of your routine tasks. Analyzing data to identify trends, areas for improvement, and success stories, while ensuring compliance with regulatory requirements and internal policies, will also be important. Customer focus is paramount in all area digital adoption activities. You will need to advocate for a customer-centric approach, address customer feedback and issues promptly, and implement innovative solutions to improve the customer experience with digital products. Identifying and implementing new technologies and processes to enhance digital adoption, staying updated on industry trends and best practices, and driving continuous improvement initiatives to optimize efficiency and effectiveness are key aspects of your role. As an Area Leader, you will also be involved in financial oversight, assisting in preparing and managing the area budget for digital adoption services. Monitoring expenditures to ensure alignment with financial goals and constraints, and identifying cost-saving opportunities without compromising service quality, will be part of your responsibilities. Risk management is crucial in your role. You will need to identify potential risks related to digital adoption and develop mitigation strategies to address them effectively.,

The Customer Experience team at Logile is committed to offering comprehensive training solutions to cater to the continuous learning requirements of both internal and external customers. As the Logile-Learning Content Developer (WalkMe / Digital Adoption Specialist), your primary responsibility will involve analyzing, designing, developing, implementing, and evaluating digital adoption solutions. Your main focus will be on creating in-app guidance, walkthroughs, and other digital tools to improve user adoption and proficiency with Logile software solutions. Reporting to the Manager of Logile-Learning, your key responsibilities will include developing and implementing WalkMe digital adoption solutions such as guided walkthroughs, tooltips, and in-app announcements. You will also be analyzing user behavior and feedback to pinpoint knowledge gaps and areas for enhancement. Collaboration with Product Managers and Software Developers to seamlessly integrate digital adoption tools into software modules is essential. Furthermore, creating and maintaining documentation and job aids to back digital adoption initiatives, monitoring and assessing the effectiveness of digital adoption solutions through user feedback and performance metrics, providing training and support to internal teams, and administering and optimizing the digital adoption platform are crucial tasks. Your contributions to the company's growth will involve enhancing user adoption and satisfaction with Logile software solutions, supporting internal training and development initiatives, and contributing to the advancement of best practices and digital adoption strategies. To qualify for this role, you should possess at least 2 years of proven experience in digital adoption and training, a strong understanding of WalkMe and other digital adoption tools, excellent design, communication, and presentation skills, the ability to work collaboratively across multiple teams, strong problem-solving skills, and the willingness to work in-office in Bhubaneswar, Odisha, India, and during US hours.,

As a Customer Service Specialist at our company, your main responsibility will be to provide a top-notch customer service experience for order escalations, CR/allocation requests, and order modifications/progress for our valued customers. You will proactively communicate with customers and internal teams to address any issues that may arise, utilizing your expertise and relationships within the business to streamline processes, drive digital adoption, manage the open order backlog, and provide project support. Your responsibilities will include offering exceptional customer service across various channels, supporting and resolving customer escalations on delivery issues, managing the open order backlog to ensure timely delivery, providing order support, removing obstacles to ensure a smooth ordering and delivery experience, supporting end-of-life and obsolete parts processes, and collaborating cross-functionally with supply chain support and order management expertise. Additionally, you will focus on resolving queries and requests in line with agreed KPIs and SLAs, working closely with Marketing and supply chain teams to enhance the customer experience, supporting customers in utilizing digital tools for self-service, streamlining processes to improve customer experience, and actively contributing to continuous improvement and transformation projects. To excel in this role, you should have an excellent understanding of order modification, progression, and escalation, as well as knowledge of Global Supply Chain and cross BU back-office processes. Experience in customer service, familiarity with Customer Support metrics, strong verbal and written communication skills, effective interpersonal and time management abilities, proficiency in digital tools such as Microsoft Suite, CRM, Salesforce, SAP, and Control Tower, and a basic technical understanding of Schneider core offers are essential. The ideal candidate will have 6+ years of experience in operation management, process improvement, and supply chain processes, preferably with experience in managing a contingent workforce during peak hours. A degree from a reputable university, an MBA in supply chain, marketing, or operation management, and certification in SAP or related tools are preferred qualifications. If you are a self-motivated individual with a passion for delivering exceptional customer service, keen attention to detail, and a drive for continuous improvement, we invite you to join our team in Mohali, Punjab. This is a full-time position with exciting opportunities for career development and growth.,

Goal | Key Result Area | Actions / Deployment Loyalty Program Enrolment & Painter App Usage Coordination with Loyalty program team for enrolment & adoption of digital solutions Enrolment of the painters on the Sparkle loyalty program - KYC Painter registration and activation (along with external agencies) Driving digital adoption by enrolling, downloading & driving usage of the Painter App Feedback on implementation gaps & features on the app Financial inclusion support from government schemes - to support painters on enrolment Community Engagement | Relationship Management with Contractors / Painters Relationship management with 100150 contractors/painters in the area Community engagement programs by planning events & activations Product Training Coordination with applicators and contractors for training sessions at the painter academies Product training of painters/team etc. - Database update Evolve the Training Tracker/Calendar and incorporate training status Contractor/Painter Mapping Coordination with dealers & contractors for billing & usage of ABG products Complaint Handling & Technical Support Technical inspection at customer sites - Dealer complaint handling (support for the channel sales teams) Conduct all technical inspections like surface preparation, painting progress, and post-painting inspection for fresh and repainting sites 100% customers to be called within 4 hours of the complaint received 97% of the complaint visits within 2 days 5-day resolution of 90% of the product complaints Compensation on product failure/reworks to be approved by supervisor & database maintained Product feedback to be shared with R&D Focus Product Establishment | Site Sampling & Implementation of New Products, Business Development Concept testing - Sampling of new products with the painter community for validation Coordination with Marketing team for sampling & NPD Planning of shop meets & product meets along with supervisor with product presentations Business development - Support sales of ABG products and help convert customer sites for contractors Support in upsell/cross-sell Audit report of the trials to be shared with the respective teams Reports & Trackers Monthly & Weekly Basis Report of the potential contractors/painters in the area along with contractor meets conducted Audit reports shared with R&D team for feedback and trends in the market Painter App usage report, Loyalty program database update Customer complaint tracker Training tracker - to build effective utilization of the painter academy

Maximize Applied to paid to meet business plan Hub Hold Cases resolution within TAT NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections Ensure NC cracking through field Autopay Traction POSV / Welcome Call Managing end to end operational process along with teams in the field & distribution leaders Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations Managing dashboard for Quality of business Adoption of various digital initiatives among distribution Measure of Success: Timely & Accurate MIS Timely WIP Movement to timely business processing Improvement in key processes across field Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency POS Discrepancy Rate & resolution TAT Auto-pay Registration Conversion % Audit Rating Desired qualifications and experience: Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance Preferable experience in Banking / Telecom / Insurance Should be a Graduate / Post Graduate

As the Digital Lead at our company located in Mysuru, you will be responsible for defining and implementing a digital strategy that is closely aligned with the business goals. Your role will involve managing digital transformation projects, identifying and integrating emerging digital trends, and collaborating with stakeholders for requirements gathering and testing. Additionally, you will monitor the development lifecycle and ensure governance while supporting digital adoption and IT system integration. To excel in this role, you should possess strong leadership and communication skills. Your ability to conduct business analysis and oversee project governance will be crucial. Exposure to IT systems and infrastructure is also essential for success in this position. If you have a total of 12-15 years of experience, hold an MBA along with an Engineering Degree, and have a preference for the Manufacturing/Process industry, we encourage you to apply for this challenging and rewarding opportunity.,

The role of an Area Head - Rural Branch Banking within the Rural Banking department involves the task of establishing, nurturing, and strengthening relationships with Rural Banking accounts while ensuring top-notch service delivery to customers. The primary objective is to drive business expansion, maintain branch profitability, and adhere to audit and compliance standards. Collaboration with external stakeholders is vital to enhance the bank's presence in the designated area, in alignment with the overall organizational goals. Additionally, the role encompasses managing the branch's workforce, nurturing their skills, and enhancing their capabilities. Key Responsibilities include: - Concentrating on acquiring new customers and enhancing existing relationships, particularly focusing on expanding the Liabilities book in rural areas. - Ensuring the maintenance of Average Monthly Balance (AMB) levels. - Upholding superior levels of Customer Service and Compliance. - Advocating and implementing Digital initiatives. - Mentoring and developing team members. - Cultivating leadership qualities in Branch managers. - Functioning as an Area leader, transcending functional boundaries. - Adhering to the principles of the Code of Conduct and the Employer Value Proposition. - Strategic thinking to form robust teams with the objective of fostering a positive organizational culture. The ideal candidate for this role should hold a Graduation degree in BA, BCom, BBA, BSc, BTech, BE, or any other relevant field. Moreover, a minimum of 10-18 years of experience in the industry is required to effectively carry out the responsibilities associated with this position.,

As an Area Head-Mortgages in Rural Banking within the Retail Banking business, your main objective will be to grow and nurture the Mortgage Book. You will be responsible for ensuring portfolio health, focusing on new products, segments, and channels, as well as championing serving the underserved. Your primary roles and responsibilities will include effectively managing a team of cluster heads to achieve business growth and maintain collections above 99.8% across products. You will be required to drive growth in both Home Loan (HL) and Loan Against Property (LAP) products with equal emphasis on yield. Identifying and uplifting products and branches that are underperforming, creating and executing business plans according to organizational expectations, and strategizing based on the performance of each product and branch will be crucial. Additionally, you will need to focus on reducing attrition rates, ensuring employee development, and expanding market penetration and share. In addition to your primary responsibilities, you will collaborate with product and process teams to drive continuous improvements, encourage digital adoption, stay informed about market practices, and recommend the implementation of best practices. You will also be involved in recruiting top talent to meet business requirements. To qualify for this position, you should have a graduation and post-graduation degree in any field, along with 6-10 years of relevant experience in the banking industry.,

As the Training Lead, you bring a passion for training, learning, and collaboration to ensure team members across the Localization and Fulfillment businesses have impactful, engaging, and memorable learning experiences. You play a key role in collaborating with stakeholders to maintain a globally consistent, accurate, and up-to-date Training Program. Working with decentralized team members responsible for creating source content, you ensure training is delivered effectively. Your primary responsibilities include partnering with teams to define learning programs and needs while aligning efforts with department goals and KPIs. You oversee the development of programs/modules to ensure they are global, accurate, and relevant through collaboration with subject matter experts, business analysts, and technical project managers. You provide support to Instructional Designers in transforming source training materials into interactive eLearning content. You are responsible for the successful deployment and adoption of learning initiatives, monitoring expected outcomes, and sharing Training Best Practices with content creators. Ensuring training is available through various methods such as eLearning, live sessions, and Q&As is crucial. You maintain the learning inventory, schedule feedback sessions with stakeholders, update the Learning Catalogue, and coordinate Monthly Live Training Calendar opportunities. Handling LMS administration, enrollments, and reporting progress on learning initiatives to managers are part of your duties. You identify areas for improvement and suggest changes based on technology advancements and industry standards. Building cross-functional alliances, owning the onboarding experience, and embodying company values contribute to a positive company culture. To qualify for this role, you should have a Bachelor's Degree in Communication, Production, Post Production Studies, or relevant experience. With 4+ years of experience in Training and/or L&D, delivering global programs at scale, you should possess excellent communication skills, empathy towards learners, and strong organizational abilities. Experience in subtitling, dubbing, scripting, audio workflows, and knowledge of tools like Workday and Moodle are desirable. Your adaptability to changes, technical expertise, and ability to engage with a diverse team in a fast-paced environment are essential for success in this role.,

Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analyzing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Sales Capability Manager Job Level/ Designation M3 / General Manager Function / Department Sales and Distribution Location TNC Job Purpose The role focusses on designing effective sales plan, imparting training to field teams, driving digital adoption, measuring and coaching for improving key distribution KPIs of TSX and ASM, SIP roll out and effective deployment and assisting Sales Head in driving special initiatives for the Circle To provide constant and continuous training to sales managers in view of growing competition and changing aspirations of consumers. Key Result Areas/Accountabilities Target communication to all the stakeholders Ensure communication of achievements vis a vis targets to all stakeholders on a planned periodical intervals Conduct SIP War-room to improve the earning capacity of the employees Influencing & driving sales teams and channel partners to achieve business targets of acquisition of prepaid Customers Core Competencies, Knowledge, Experience Planning and Execution Effective communication Data Analytics Extensive knowledge on Products, Processes and Systems People management Must have technical / professional qualifications Graduate / Post Graduate with 10 years of experience in Sales and Distribution Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Design, build, and manage WalkMe Smart Walk-Thrus, tooltips, launchers, and surveys Work with stakeholders to identify user pain points and design solutions Improve user onboarding, training, and feature adoption Monitor analytics to measure Required Candidate profile Collaborate with Product, UX, and Tech teams to integrate WalkMe with existing platforms 2+ years of experience with WalkMe platform (Builder, Insights, Editor) Understanding of user journey Perks and benefits Perks and Benefits

your role will be responsible for partnering with internal and external stakeholders to support build-out of WalkMe walk throughs and technical writing to support WalkMe implementations on multiple client platforms. This role at DigitizeNow is our entry-level and will be a launch pad for your career in DAP. You will report to and be under the guidance & mentorship of a WalkMe Builder Team Leader at DigitizeNow. This role is full time. Once you have proven your technical and client management skills, and are assigned a client, there may be opportunities to travel overseas to our clients in Asia Pacific and globally. Your work experience and background? You have at the minimum a 4-year undergraduate degree from a reputed university/ college - Bachelors degree in Engineering, Commerce, Mass Communication or Arts or similar You are currently in your first job with no more than 2 years of work experience preferably in a consulting (Accenture, KPMG, PwC, Capgemini) or software development or content creation company. You may have exposure to a DAP like WalkMe, Whatfix, Pendo etc. You have excellent spoken and written English skills, are a good communicator and able to succinctly articulate your thoughts. You have Strong analytical and problem-solving skills & collaboration abilities You may have experience in project or change management, content development, or instructional design You may have experience or certification as a software developer on Salesforce, ServiceNow, MS Dynamics, SAPS/ 4 Hana, SAP-Concur, Oracle or Workday or other Cloud based SaaS platforms It would be ideal if you have some knowledge of web technologies like HTML, Cascading Style Sheets (CSS), JavaScript, jQuery, Adobe Photoshop, Video Production What do we offer you? • Upon joining us we will provide you with the guidance and ability to secure WalkMe Builder I and Builder II certification, and WalkMe Project Lead I certification, using our credentials • You will have a pathway to a fulfilling career in one of the fastest growing software segments of DAP, at DigitizeNow, an SAP-WalkMe partner with global clients who is experiencing rapid growth

Service Excellence Lead unit and departmental process improvement programs to enhance patient satisfaction. Implementing the designed programs which create a positive patient experience and promote service excellence. Foster a sense of teamwork in all of the organization to active participate in process improvement and drive culture changes. Create a system to handle, respond and address the complaints from patients and visitor in timely manner. Regular review, action and preventive measures to ensure process are in place and repeat complaints are eradicated. provide communications, training to coordinators and staff at all levels of the unit to ensure competency, commitment and compliance with service excellence programs and initiatives. To ensure world class patient experience that reflects in Google rating, Net Promoter Score, Feedback and Star rating etc. Implement all digital initiative of organization like NH care App, EMR, Online appointment, System and provide feedback to software team. Create awareness and drive utilization of digital service transformation program among staff, other department and customers. Perform active and passive service excellence audits to understand and identify the required training program to raise the bar at all the levels of service delivery. Prepare daily/weekly/monthly reports on service excellence transformation progress / service quality / customer satisfaction and all negative and critical feedback analysis to the senior management. Conducting weekly/monthly review with the internal team for the necessary steps for the improvement. EMR management Training users' consultants, junior doctors, nursing staff, pharmacists and technicians. New joiners/users Introduce EMR, create their relevant configurations with IT support and provide product demo. Train users about potential uses of the existing product. New functionalities - Provide orientation to the users for new functionalities that gets implemented in each version / product upgrade (eg: Drug Interaction Alert, Pharmacy Update, Investigation list Update, CIMS clinical decision support system and its features to be introduced to all users). Data tracking and management for every roll out; measure and report key milestones on EMR adoption and focus on improving the adoption rate. Collaborative Responsivity Reporting the bug to central EMR team, perform user acceptance testing once resolved and get the end user sign off Understand the complexities of IP environment and the unique / specific requirements of the unit and plan a smooth roll out to improve the acceptance of all stakeholders Understand new end user requirements, prioritize and communicate to the central EMR team through proper documentation.