4 Digital Adoption Jobs

Design, build, and manage WalkMe Smart Walk-Thrus, tooltips, launchers, and surveys Work with stakeholders to identify user pain points and design solutions Improve user onboarding, training, and feature adoption Monitor analytics to measure Required Candidate profile Collaborate with Product, UX, and Tech teams to integrate WalkMe with existing platforms 2+ years of experience with WalkMe platform (Builder, Insights, Editor) Understanding of user journey Perks and benefits Perks and Benefits

your role will be responsible for partnering with internal and external stakeholders to support build-out of WalkMe walk throughs and technical writing to support WalkMe implementations on multiple client platforms. This role at DigitizeNow is our entry-level and will be a launch pad for your career in DAP. You will report to and be under the guidance & mentorship of a WalkMe Builder Team Leader at DigitizeNow. This role is full time. Once you have proven your technical and client management skills, and are assigned a client, there may be opportunities to travel overseas to our clients in Asia Pacific and globally. Your work experience and background? You have at the minimum a 4-year undergraduate degree from a reputed university/ college - Bachelors degree in Engineering, Commerce, Mass Communication or Arts or similar You are currently in your first job with no more than 2 years of work experience preferably in a consulting (Accenture, KPMG, PwC, Capgemini) or software development or content creation company. You may have exposure to a DAP like WalkMe, Whatfix, Pendo etc. You have excellent spoken and written English skills, are a good communicator and able to succinctly articulate your thoughts. You have Strong analytical and problem-solving skills & collaboration abilities You may have experience in project or change management, content development, or instructional design You may have experience or certification as a software developer on Salesforce, ServiceNow, MS Dynamics, SAPS/ 4 Hana, SAP-Concur, Oracle or Workday or other Cloud based SaaS platforms It would be ideal if you have some knowledge of web technologies like HTML, Cascading Style Sheets (CSS), JavaScript, jQuery, Adobe Photoshop, Video Production What do we offer you? • Upon joining us we will provide you with the guidance and ability to secure WalkMe Builder I and Builder II certification, and WalkMe Project Lead I certification, using our credentials • You will have a pathway to a fulfilling career in one of the fastest growing software segments of DAP, at DigitizeNow, an SAP-WalkMe partner with global clients who is experiencing rapid growth

Service Excellence Lead unit and departmental process improvement programs to enhance patient satisfaction. Implementing the designed programs which create a positive patient experience and promote service excellence. Foster a sense of teamwork in all of the organization to active participate in process improvement and drive culture changes. Create a system to handle, respond and address the complaints from patients and visitor in timely manner. Regular review, action and preventive measures to ensure process are in place and repeat complaints are eradicated. provide communications, training to coordinators and staff at all levels of the unit to ensure competency, commitment and compliance with service excellence programs and initiatives. To ensure world class patient experience that reflects in Google rating, Net Promoter Score, Feedback and Star rating etc. Implement all digital initiative of organization like NH care App, EMR, Online appointment, System and provide feedback to software team. Create awareness and drive utilization of digital service transformation program among staff, other department and customers. Perform active and passive service excellence audits to understand and identify the required training program to raise the bar at all the levels of service delivery. Prepare daily/weekly/monthly reports on service excellence transformation progress / service quality / customer satisfaction and all negative and critical feedback analysis to the senior management. Conducting weekly/monthly review with the internal team for the necessary steps for the improvement. EMR management Training users' consultants, junior doctors, nursing staff, pharmacists and technicians. New joiners/users Introduce EMR, create their relevant configurations with IT support and provide product demo. Train users about potential uses of the existing product. New functionalities - Provide orientation to the users for new functionalities that gets implemented in each version / product upgrade (eg: Drug Interaction Alert, Pharmacy Update, Investigation list Update, CIMS clinical decision support system and its features to be introduced to all users). Data tracking and management for every roll out; measure and report key milestones on EMR adoption and focus on improving the adoption rate. Collaborative Responsivity Reporting the bug to central EMR team, perform user acceptance testing once resolved and get the end user sign off Understand the complexities of IP environment and the unique / specific requirements of the unit and plan a smooth roll out to improve the acceptance of all stakeholders Understand new end user requirements, prioritize and communicate to the central EMR team through proper documentation.

Job Summary: We are seeking a seasoned professional with 6-7 years of experience in managing Digital Adoption Platform team at Manager level and work along with our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are both key to us maximizing the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be a proactive individual who can take initiative and work independently with minimal supervision, collaborating effectively with a diverse range of stakeholders. Key Responsibilities: Content Creation: Develop high-quality, engaging informative digital content including tutorials, guides (some role specific), and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SMEs. User Experience Enhancement via Web Analytics: Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process. Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies. Leverage PowerBI to analyse and visualize data, providing actionable insights to enhance user experience and adoption strategies. Training and Support: Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos, webinars and hands-on workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have. Superuser of VisualSP: Become an expert in using VisualSP to create and manage digital adoption content. Supplier management: Manage and lead the relationship with the vendor via their own customer success team. Feedback Loop: Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements. Performance Metrics: Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement. Key skills: Communication: Excellent verbal and written communication skills. Analytical Skills: Ability to analyze user feedback and performance metrics to drive improvements. Stakeholder management: Ability to work collaboratively with cross-functional teams, product owners/developers and vendor customer support to ensure the content is accurate, relevant, and valuable to users. Problem-Solving: Strong problem-solving skills and a proactive approach to addressing user needs. Preferred Qualifications: Experience: Proven experience in digital adoption, product success, or a related field. Technical Skills: Proficiency with VisualSP, Microsoft Clarity, PowerBI, and other digital adoption tools. Knowledge of user experience (UX) design principles Why Join Us: Innovative Environment: Be part of a forward-thinking company that values innovation and creativity. Professional Growth: Opportunities for professional development and career advancement. Collaborative Culture: Work in a supportive and collaborative team environment. Impactful Work: Make a significant impact on the user experience and success of our digital tools. Role & responsibilities