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Product Manager, Supply Chain Retail Technology

10 - 14 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

product management b2b support systems collaboration communication analytical skills platform products support operations ai tooling service flows crm tools product analytics

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Product Manager at Wayfair in Bangalore, India, you will be leading the transformation of the partner support ecosystem. You will play a pivotal role in ensuring a smooth, efficient, and effective experience for partners who rely on Wayfair support channels. Your responsibilities will include owning critical support surfaces, defining product roadmaps, and collaborating cross-functionally to drive improvements in partner satisfaction and support cost. - Define and execute the product roadmap for partner support tooling, including ticket inbox experience, intake funnel, and support automation capabilities - Own the evolution of the Partner Help Center to ensure easy navigation, rich content, and quick self-resolution - Lead product strategy for the Partner Transfers Program to facilitate seamless interactions between partners and customers for post-order issue resolution - Use data to identify pain points, assess feature performance, and prioritize product investments - Collaborate with cross-functional teams to deliver meaningful improvements across the partner support journey - Champion partner experience by representing their needs and closing feedback loops - Ensure system stability and scalability as you grow platform capabilities and adoption globally - 10+ years of product management experience, preferably in B2B or platform products involving support, operations, or AI tooling - Experience with service flows and support systems (ticketing platforms, help centers, CRM tools, etc.) - Excellent collaboration and communication skills, with the ability to work effectively across domain boundaries - Structured, customer-obsessed mindset with strong analytical skills and experience in working with product analytics - Excitement about driving satisfaction and building technology that improves day-to-day operations,

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