Experience Design Vice President JP Morgan Chase & Co.

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive desig...

Posted 2 weeks ago

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Product Manager, Supply Chain Retail Technology Wayfair

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As a Senior Product Manager at Wayfair in Bangalore, India, you will be leading the transformation of the partner support ecosystem. You will play a pivotal role in ensuring a smooth, efficient, and effective experience for partners who rely on Wayfair support channels. Your responsibilities will include owning critical support surfaces, defining product roadmaps, and collaborating cross-functionally to drive improvements in partner satisfaction and support cost. - Define and execute the product roadmap for partner support tooling, including ticket inbox experience, intake funnel, and support automation capabilities - Own the evolution of the Partner Help Center to ensure easy navigation, ri...

Posted 3 weeks ago

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Technical Support Specialist (CPaaS) Smartping

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a Technical Support Specialist, your primary responsibility will be to provide support to both internal and external customers, ensuring adherence to set SLA parameters. You will be responsible for troubleshooting technical issues, conducting online testing, and providing solutions to clients/customers. Facilitating calls with customers to address their concerns and ensure timely resolution will also be a key part of your role. Your duties will include performing initial troubleshooting, conducting analysis, and testing service flows to effectively resolve customer concerns. Collaboration and coordination with backend teams will be essential in identifying and resolving customer issues. I...

Posted 2 months ago

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