Product Manager- Retail Programs and NRI Segment

The NRI Product Manager will be responsible for launching new products /manage the existing products of the bank adhering to regulatory guidelines and internal policies. Will be a key contributor in building the NR book by ensuring the right mix of product &services are available to the customers in line with the competition and customer needs.

Ensure to launch initiatives in line with the overall Organizational strategy

Assist in planning, designing & development of Product strategy to meet business objective

Maintain relationships with key stakeholders and engage with them on a regular basis

Mentoring and coaching team members for their professional development and growth

Launch NRI Products in line with Regulatory guidelines & internal policies

Manage the bouquet of existing NRI products including SA, FD & structured products

Ensure necessary changes to the product / processes as and when required adhering to any regulatory changes

Ensure the product offerings are in line with the competition

Conduct regular Market analysis and publish to the relevant stakeholders

Launch digital initiatives aiding to reduced TAT & better customer experience

Manage escalations including MD & CEO, Banking Ombudsman, etc.

Facilitating product and process trainings to relevant stake holders including Sales & channel

Ensure the content on the website & systems are up to date and any changes are updated on a timely manner

Regular engagement with Channel team & Regional / Zonal Heads updating on key business insight and support required from them.

Design and implement NRI-specific business programs and campaigns aligned to overall Organizational objectives

Develop scorecards, performance trackers, and dashboards for monitoring branch/zonal achievements

Identify opportunities for acquisition, deposit mobilization, and cross-sell across products

Analyze opportunities, market trends, and customer needs to design innovative program and campaigns

Engagement & support to frontline channels - trainings, knowledge, data analytics

Regular engagement with Channel team & Regional / Zonal Heads updating on key business insight and support required from them.

Ability to Lead and work across functional teams

Take key decision impacting the business

Good at time management leading to timely achievements of goals set

Motivate the team as and when required to ensure the better work environment

Be accountable for initiatives & activities conducted

Ensure the existing & new product / processes are in adherence to the policies & regulations

Closely work with Risk, Legal & compliance on various product related matter

Ensure necessary checks are built to track gaps / miss in the existing processes

Minimum 5 years of experience with at least 3 years in managing NRI or related Products