Product Manager

Primary Responsibilities:

• Act as a Subject Matter Expert (SME) for the Enterprise Self-Service product
• Understand the what & why” of User Stories & Features and their impact on Operational Key Results and Customers
• Document and communicate business requirements, including writing detailed Features with User Stories and defining Acceptance Criteria
• Work with stakeholders and business partners to gather, analyze and define business requirements
• Build relationships with key stakeholders and communicate effectively
• Provide feature demonstrations to stakeholders and business partners
• Manage product backlog and prioritize trade-offs between customer experience, business requirements, and technical limitations
• Translate customer insights into actionable tasks
• Partner with engineering teams to create requirements and user stories
• Support integration testing and automation practices
• Lead cross-functional meetings and influence capability outcomes positively