Product Manager

EverAI Labs

We are seeking a highly experienced and visionary Product Manager to lead the design and development of our Training Simulation and Coaching Platform. The Product Manager will own the end-to-end product development lifecycle from concept to launch — combining AI-driven simulation, real-time coaching, and advanced analytics to accelerate agent proficiency and improve customer experience outcomes. This platform will allow agents to practice real-world customer interactions, receive AI-generated feedback, and continuously improve through simulation-based learning.

Key Responsibilities:

Vision & Strategy

• Define and own the product vision, strategy, and roadmap for the Training Simulation and Coaching Platform

Product Design -

• AI-Driven Simulation & Coaching:

  Develop speech-based simulations that replicate real-world customer interactions with automated real-time coaching and adaptive learning.

• Scenario-Based Role-Play:

  Enable dynamic and configurable training scenarios to address diverse customer situations.

• Performance Scoring & Analytics:

  Create performance dashboards and reporting tools for trainers and supervisors.

• Gamification:

  Introduce gamification to enhance agent engagement and skill retention.

Integration & Architecture

• Ensure seamless integration with LMS, CRM, HRMS, and enterprise applications.
• Define scalable architecture, APIs, cloud deployment models, and security frameworks.
• Build robust failure handling to ensure uninterrupted training sessions.

UX/UI Design

• Lead UX/UI design to deliver intuitive interfaces that replicate real-life customer service environments and optimize trainer and agent workflows.

Delivery & Execution

• Manage product roadmap, agile backlog, and timely delivery of development milestones, coordinating with in-house and external development teams.

Stakeholder Collaboration

• Drive alignment across cross-functional teams including Engineering, Sales, Customer Success, Operations, and AI partners.

Market Intelligence

• Monitor industry trends, customer needs, and competitor offerings to continuously evolve product differentiation.

User Feedback:

Qualifications:

• Experience: Minimum of 10 years of experience in product management, with a strong track record of leading the product development lifecycle in training and coaching
• Technical Skills: Proficiency in product management tools, AI and voice technology, UX/UI design principles, and an understanding of API integrations.
• Analytical Skills: Strong analytical skills with the ability to interpret data and develop actionable insights.
• Leadership: Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Communication: Exceptional communication and interpersonal skills, with the ability to articulate complex ideas clearly and effectively.
• Problem-Solving: Strong problem-solving skills and the ability to think strategically and creatively.

Preferred Skills:

• Experience in developing hiring, training and coaching technology platforms.
• Familiarity with agile development methodologies.
• Knowledge of the latest trends and technologies in training, HR, recruitment, and quality assurance.
• Education: Master’s degree in Computer Science, Business Administration, or a related field. An advanced degree is a plus.