Product Manager - Customer Retention

As the Product Per Customer (PPC) Growth Strategist for the company, your primary responsibility will be to drive the PPC growth strategy across lending and non-lending offerings. Your expertise in product ownership, sales strategy, channel execution, tech integration, and customer experience will be crucial. You will focus on multi-stakeholder management and revenue acceleration. Key Responsibilities: - Drive the PPC growth strategy across various products, identifying opportunities for cross-selling, balance transfer, and up-selling. - Formulate and execute competitive go-to-market strategies to enhance revenue, market share, and customer propositions. - Manage the product roadmap from ideation to market launch, collaborating with different teams to provide innovative and scalable solutions. - Utilize data analytics to segment the customer base, monitor PPC, and create targeted cross-sell campaigns. - Coordinate with technology teams to digitize the customer journey and ensure seamless onboarding. - Engage cross-functionally with internal teams and oversee strategic alliances with external partners. Qualification Required: - Postgraduate degree or MBA. - 10+ years of experience in Sales, Product, and Program Management within the BFSI sector. - Demonstrated success in scaling lending products and driving cross-sell initiatives through diverse channels. - Proficiency in managing digital and assisted channels concurrently. - Ability to collaborate with data science/analytics, technology platforms, and external partners. - Strong strategic and commercial acumen, customer-centric mindset, and executional capability. - Skillful in influencing, collaboration, analytical thinking, and tech fluency.,