Product Consultant, Splash

As a Product Consultant at Splash, your role will involve handling complex client queries, conducting in-depth research, providing enterprise-level support, and collaborating with internal teams to enhance the client experience. Your responsibilities will include: - Handling complex client queries, including bug fixes, detailed event setups, and specialized expertise - Conducting research to provide effective recommendations for driving adoption of Splash products - Managing cases from start to finish and providing enterprise-level support - Developing solutions based on customer use cases using creative problem-solving skills - Documenting client history, workflows, and best practices for internal support guides - Working with Priority and Priority Elite clients to offer long-term advice and support - Earning opportunities for additional responsibilities such as subject matter expertise and mentoring new hires Qualifications: - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred - Minimum of 2+ years of experience in a technical consulting or similar role - Familiarity with SaaS platforms, especially in marketing automation or CRM like Marketo or Salesforce - Experience in supporting enterprise clients - Excellent written and verbal communication skills with a proactive problem-solving approach - Strong time management and prioritization skills - Bonus: Experience with HTML, CSS, JavaScript, and API setup (Note: No additional details about the company were provided in the job description),