Product Business Analyst

Job Purpose

• The Product Business Analyst plays a pivotal role in the successful integration of digital banking platform products, with the card issuing platform
• This role is responsible for translating business needs into clear, actionable requirements that drive product development and innovation
• Working within an Agile environment, the analyst will ensure that product features are well-defined, aligned with customer needs, and delivered to a high standard

Key Responsibilities

• Collaborate with Product Managers and Product Owners to define and refine product requirements
• Elicit, document, and manage user stories and backlog items for development teams
• Act as a liaison between business stakeholders and technical teams to ensure shared understanding
• Analyse and map business processes, user journeys, and integration points across platforms
• Support the development and QA teams throughout the software development lifecycle
• Maintain up-to-date documentation of product features, APIs, and integration flows
• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
• Contribute to continuous improvement initiatives within the Product Management function

Critical Competencies

• Analytical thinkingAbility to break down complex problems and identify logical solutions
• Communication
• Strong verbal and written communication skills to articulate requirements clearly
• Customer Orientation
• Deep understanding of customer needs and ability to translate them into product features
• Agility
• Comfortable working in a fast-paced, interactive environment with changing priorities
• Technical Acumen
• Understanding of APIs and microservices based architectures

Qualifications & Experience

• Bachelors degree or higher in Business, Computer Science, or a related field
• Minimum 5 years experience as a Business Analyst in a software or fintech environment
• Familiarity with Agile methodologies (Scrum, Kanban)
• Experience in the banking or financial services sector is highly desirable
• Exposure to digital transformation initiatives and enterprise integration is a plus
• Success Metrics
• Requirement Quality
• User stories and backlog items are consistently clear, complete and require minimal rework
• Delivery timelines
• Backlog items are delivered within agreed sprint timelines and contribute to planned product releases
• Stakeholder Satisfaction
• Positive feedback from internal stakeholders and cross-functional teams on collaboration and communication
• Documentation Accuracy
• All product features and integration points are documented and kept current throughout the product lifecycle
• Cross-Team Collaboration
• Demonstrated ability to work effectively with development, QA, and product teams, resulting in smooth delivery cycles
• Problem Solving
• Proactively identifies and resolves blockers or ambiguities in requirements, contributing to team efficiency