Product Analyst - Senior

• Project Management (30%)

  :
  • Manage Service Cloud, Sales Cloud, CPQ, Experience Cloud, and platform projects.
  • Exposure to Manufacturing Cloud and Field Service.
  • Utilize PM frameworks and tools like Jira.
  • Oversee US grooming, prioritization, testing scenarios, functional testing, and smoke testing.
  • Manage business stakeholders from product planning, prioritization, US review, execution, conducting workshops, change management, and training.
  • Handle project functional and business documentation and conduct SIT/UAT with business.
  • Collaborate with multiple stakeholders and align requirements to the platform.
  • Perform fit-gap analysis with business requirements to platform capability.
  • Participate in large enterprise implementations.
  • Salesforce cloud certifications are mandatory.

• General Product Planning (70%)

  :
  • Lead efforts to define and document business success for medium to large initiatives.
  • Elicit, analyze, and document functional and non-functional requirements.
  • Conduct requirements management activities, ensuring changes are well understood and approved.
  • Lead solution assessment and validation to ensure specifications meet business needs.
  • Review test plans and participate in testing to ensure solutions meet requirements.
  • Conduct problem analysis and escalate complex issues as needed.
  • Develop positive relationships with business and technical teams.
  • Coach and mentor less experienced business analysts.
  • Maintain strong relationships to deliver business value using Business Relationship Management practices.

Competencies:

• Balances Stakeholders

  : Anticipating and balancing the needs of multiple stakeholders.

• Communicates Effectively

  : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Strategic Mindset

  : Seeing ahead to future possibilities and translating them into breakthrough strategies.

• Business Analysis Planning

  : Identifying activities needed to conduct business analysis, considering the five business aspects.

• Requirements Analysis

  : Evaluating relationships and interdependencies between requirements.

• Requirements Elicitation

  : Discovering and documenting functional and non-functional requirements.

• Solution Assessment and Validation

  : Assessing proposed solutions to ensure they meet business outcomes.

• Solution Design

  : Creating and defining solution designs that meet various requirements.

• Solution Functional Fit Analysis

  : Composing and decomposing systems to meet business and technical requirements.

• Solution Validation Testing

  : Validating changes or solutions to ensure they work as designed.

• Project Issue and Risk Management

  : Managing the process to identify, assess, and prioritize issues and risks.

• Values Differences

  : Recognizing the value of different perspectives and cultures.

• Business Need Definition

  : Defining the business outcome for proposed work.

Education, Licenses, Certifications:

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience required (3-5 years