Product analysts observe how users experience their pain points concerning the area in which the business operates and how they interact with the product to alleviate their problems, guide the users in a manner they can use the product in a much more optimal fashion, and provide this data and inputs to the product team to incorporate. By tracking usage patterns, identifying trends, and making inferences about users preferences, needs, and behaviors, they help the users most out of the products and they make informed recommendations for product managers and other guardians of the product. They should get in touch with the users on the Nbyula platform through online or in-person mode if need be, and with respect to Nbyula market place figure out ways wherein demand-side users can be matched with the supply-side service providers on the platform. This is a full-time terraformer position, meaning that you hit the ground running and quickly absorb the functional domain skills, business and market domain knowledge and above all Nbyula's core organizational values!
Who is an ideal match for being a Terraformer
at Nbyula
All the attributes that we are looking for in an ideal teammate.
- Openness- We welcome people from different backgrounds and schools of thought, Terraformers are open to different perspectives in approaching a solution and not just limit their thoughts or ideas to only a specific domain
- Conscientiousness- We believe in working together for the larger goal and with complete dedication and not just for personal benefits, however we do not expect terraformers to work to the point of burnout
- Humility- Being humble, grateful and respectful are the core traits of terraformers, we do not expect people to agree with every view of the management, feel free to have a different perspective but we always expect it to be put forward with respect
- Risk Takers- Terraformers are not afraid of the unknown and are open to new things, not that we encourage extreme risks without weighing the consequences but we are ones who take calculated risks
- Autodidacts- Terraformers teach themselves to learn, we do our own research to get solutions, we do not expect you to have a blank slate and figure everything out yourself, we are here to guide you but not handhold and micromanage you
- Self-Actualization- Terraformers are on the path of self-actualization, we are not bothered by the noise and distractions around us, we only work towards achieving our full potential. We do not expect you to over-burden yourself and not have fun but we expect you to work to the best of your capabilities
Roles, Responsibilities & Expectations
- Research and identify users of the Nbyula marketplace product. This includes users on the demand side, like aspiring international studies students, alumni, international professionals etc
- Identify the most efficient and effective channels for reaching out to the users.
- Manage and engage the users through a depth understanding of their group behavior and other motivations. Another important aspect of this research is to identify the challenges faced by the users in each segment, group the challenges via apt grouping criteria so that the product team can take those inputs and use them in the product.
- Suggest and implement new interaction opportunities for the users, for eg. via gamification, social currency accumulation, community discussions, webinars, etc.
- Conduct audio/video interviews and gather material that can be used by the content team to build content helpful for other users.
- Direct/review content creatives to be posted to various social media accounts, to ascertain the fitness of the content with the audience segment expectations.
- Analyze and publish the results of subjective discussions, objective surveys, or data points alluding to user behavior or challenges.
- Work with the in-house or external audio/video teams to effectively capture audio/video content through user interviews.
- Manage all the various tasks efficiently and effectively using the tools and technology offered by the company. This includes project management, conversation management, data analysis, document sharing, and collaboration tools, scheduling and meeting tools, etc.
- Ability to persuade and close the loop on sign-up process for potential users on Nbyula platform
Qualifications & Skills
- 0-4 years of experience in B2B/B2C sales domain
- Experience with user/client onboarding and engagement
- Pro in searching and collating information through online tools
- Spoken and written English proficiency
- Extremely numbers and objectives-driven person who can deliver set monthly/quarterly targets
- Should be present and active on social media platforms (LinkedIn/Instagram/Facebook/Twitter, etc)
- Highly conversation driven
- Ability to manage hundreds of conversations (Online/Chat/Telephonic)
- Effective communication skills
- Strong organizational and interpersonal skills
- High convincing and persuasive skills
- High-energy and passion
About Us
Nbyula is a German technology brand headquartered in Berlin with a Research & Development Center in Bengaluru, Karnataka, operational since 2014. Nbyula believes in creating an open world, where opportunities and talent are not hindered by borders or bureaucracies. Nbyula is materializing this by leveraging the bleeding edge of technologies like cloud, distributed computing, crowdsourcing, automation, gamification, and many more. The north star is to create a horizontal marketplace encompassing people, content, products & services for international work and studies, to enable, train and empower Skillizens without Borders.To know more about us, please visit https://nbyula.com/about-us
Job Perks
- Opportunity to help build the next-big-what in the ed-tech space like it's never been attempted before. Your work will be on the live wire in front of millions of users
- Gaming chairs to keep you comfortably on a high
- Live music on the floor while you work
- Access to thousands of books
- Snacks on the house. Fill up on your favorite munchies, select your poison of choice from sencha green to double shot espresso
- Extensive health coverage for team members
- Long weekend breaks for team members to plan trips or leisure activities
- Thursdays and Tuesdays coinciding with holidays are clubbed with Fridays and Mondays so that you can go on that long break from work
- We understand the pain of growing old - enjoy a fully paid leave on your birthday
- An annual long break from Christmas to New year so that you rest and rejuvenate
- Company aided accommodation for the ones who like to be on a loose
- No bureaucracy, respect for logical and analytical minds with thoughts and ideas
- Opportunity to own a piece of the company in the form of stock options
- We believe in comfort, ditch your formals and feel free to come to office in denims and casual wear, your work matters, not what you wear
Find your future at Nbyula!
For any queries around this position or how to apply, feel free to write to [HIDDEN TEXT]
