Process Trainer

About WeAssist:

WeAssist is a dynamic and rapidly growing claims management services company, committed to delivering high-quality, hassle-free insurance claim support. We believe that empowered employees make empowered customers and our training programs are central to this mission.

Role Summary:

Trainer

Key Responsibilities:

• Conduct

  induction training

  for new joiners across all departments.
• Design and deliver

  process-specific training

  modules for Claims Processing, Claims Coordination, and Support Teams.
• Train internal and external staff on insurance processes, and TPA/Hospital workflows.
• Monitor and assess trainees performance during and after training; recommend improvements.
• Maintain accurate

  training records

  and prepare training reports for management.
• Support knowledge sharing, performance improvement, and

  continuous learning culture

  across the company.

Requirements:

• Bachelors degree in any discipline (preferred: Healthcare, Management, or related fields).
• Minimum

  2–4 years

  of experience as a Trainer, preferably in the

  insurance or healthcare domain

  .
• Excellent communication and presentation skills.
• Strong understanding of

  health insurance claims lifecycle is an added advantage.

• Ability to simplify complex information for diverse learners.
• Proficiency in MS Office, online training tools (Teams, Zoom), and documentation.
• Patience, empathy, and a people-first attitude.

Preferred:

• Prior experience training in

  TPA, insurance BPO, hospital billing, or claims environments is an added advantage.

• Knowledge of

  IRDAI regulations

  , claim documentation, and reimbursement/cashless processes.

What We Offer:

• A collaborative work environment with learning opportunities.
• Platform to shape employee careers through impactful training.
• Competitive salary and performance incentives.

Recognition for innovation in training and employee development.