Process Trainer E-Commerce Siliguri, India

As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Your key responsibilities will include delivering training sessions for new hires, conducting process-specific training, and providing refresher courses for e-commerce campaigns. It will be crucial to ensure that all trainees meet quality benchmarks and performance expectations both during and after the training period. Collaboration with operations, QA, and client teams is essential to maintain consistency in training delivery and ensure the accuracy of content. Additionally, you will be responsible for documenting attendance, performance, and feedback, monitoring trainee progress, and offering coaching as needed. Staying updated with process changes and revising training materials accordingly will be part of your routine tasks. Creating an interactive and inclusive learning environment that caters to diverse learner needs will also be a key aspect of your job. To excel in this role, you should possess a minimum graduate degree in any discipline and have prior experience in e-commerce training or onboarding roles. Strong communication and facilitation skills are essential, along with the ability to collaborate with cross-functional teams in a fast-paced, target-driven environment. A good understanding of customer service KPIs, service workflows, and performance improvement strategies is required. Familiarity with digital learning tools and training methodologies will be beneficial. Candidates must be based in Siliguri or willing to relocate. Joining Fusion CX's Siliguri team as an E-commerce Process Trainer offers the opportunity to shape talent, support global CX campaigns, and make a real impact. You will benefit from a vibrant work culture that values learning, creativity, and performance. Exposure to world-class e-commerce clients and evolving processes, as well as support from a leadership team invested in your professional development, are some of the advantages. Internal mobility, skill enhancement opportunities, and long-term career growth prospects are also available. If you are seeking trainer jobs in Siliguri or aiming to advance your career in the e-commerce domain with a leading CX company, consider applying to Fusion CX today. Make a difference where it counts the most - through knowledge, training, and transformation.,