Process Trainer - E-Commerce

Role Overview: As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Key Responsibilities: - Delivering training sessions for new hires. - Conducting process-specific training and providing refresher courses for e-commerce campaigns. - Ensuring that all trainees meet quality benchmarks and performance expectations during and after the training period. - Collaborating with operations, QA, and client teams to maintain consistency in training delivery and ensure the accuracy of content. - Documenting attendance, performance, and feedback. - Monitoring trainee progress and offering coaching as needed. - Staying updated with process changes and revising training materials accordingly. - Creating an interactive and inclusive learning environment that caters to diverse learner needs. Qualification Required: - Possess a minimum graduate degree in any discipline. - Prior experience in e-commerce training or onboarding roles. - Strong communication and facilitation skills. - Ability to collaborate with cross-functional teams in a fast-paced, target-driven environment. - Good understanding of customer service KPIs, service workflows, and performance improvement strategies. - Familiarity with digital learning tools and training methodologies. - Candidates must be based in Siliguri or willing to relocate. Additional Details (if available): Joining Fusion CX's Siliguri team as an E-commerce Process Trainer offers the opportunity to shape talent, support global CX campaigns, and make a real impact. You will benefit from a vibrant work culture that values learning, creativity, and performance. Exposure to world-class e-commerce clients and evolving processes, as well as support from a leadership team invested in your professional development, are some of the advantages. Internal mobility, skill enhancement opportunities, and long-term career growth prospects are also available. If you are seeking trainer jobs in Siliguri or aiming to advance your career in the e-commerce domain with a leading CX company, consider applying to Fusion CX today. Make a difference where it counts the most - through knowledge, training, and transformation.,