2.0 - 6.0 years

0 Lacs

siliguri, west bengal

On-site

As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Key Responsibilities: - Deliver training sessions for new hires. - Conduct process-specific training for e-commerce campaigns. - Provide refresher courses to ensure quality benchmarks and performance expectations are met. - Collaborate with operations, QA, and cli...

Posted 1 week ago

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Process Trainer - E-Commerce Fusion CX

2.0 - 6.0 years

0 Lacs

siliguri, west bengal

On-site

Role Overview: As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Key Responsibilities: - Delivering training sessions for new hires. - Conducting process-specific training and providing refresher courses for e-commerce campaigns. - Ensuring that all trainees meet quality benchmarks and performance expectations du...

Posted 2 months ago

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