Process Trainer | BPO/KPO

Role- Process Trainer

Industry-BPO/KPO

• Key Responsibilities:

Training Delivery

• Conduct

  New Hire Training (NHT)

  for fresh joiners.
• Deliver

  refresher training sessions

  for existing staff.
• Conduct

  product/process knowledge sessions

  .
• Train employees on

  soft skills

  ,

  customer service etiquette

  , and

  compliance standards

  .

Content Development

• Prepare training materials, manuals, and documentation.
• Customize training modules based on client or process requirements.

Assessment & Evaluation

• Evaluate trainees through tests, mock calls, and role-plays.
• Monitor trainee progress and provide feedback.
• Certify agents before they go live.

Curriculum Design & Development

• Create

  training modules, presentations, manuals

  , and

  e-learning content

  specific to the product.
• Collaborate with the client or product team to update content regularly.
• Build

  FAQs, knowledge bases

  , and

  mock scenarios

  for hands-on learning.

Budget-6LPA