Process Lead - B2B collections

Job Description

Candidate expectations Candidate must have 4+years of experience in B2B Collections / order to cash process/AR collection Prior experience of working in an op's leader role of a business-to-business collections / order to cash process. Prior experience of managing a team in International B2B Collections process Must possess functional and strategic knowledge of domain to manage and add value to the metrices. Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production Strong analytical and Excel skills including v-lookups and pivot tables. Job Description : Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards collaterals to internal and external stakeholders in past role. Prior experience of managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery quality and exception handling should be monitored. Meet the operational functional and business objectives required by the contract and provide a profitable interaction Excellent communication skills in English (Written & verbal) Flexible with night shifts. Contact Person - Deepika V Contact Number - 9360827374 Email - deepikav@gojobs.biz