Process Improvement Specialist

Process Improvement Specialist

Locations:

Key Skills:

Roles & Responsibilities:

• Support end-to-end process improvement initiatives within assigned PODs.
• Identify process inefficiencies, bottlenecks, and improvement opportunities using data and field insights.
• Conduct root cause analysis using structured problem-solving techniques (5 Whys, Fishbone, RCA).
• Assist in developing, updating, and standardizing SOPs, workflows, and process documentation.
• Collaborate with cross-functional teams such as Operations, Product, Analytics, and Strategy to drive improvements.
• Analyze performance metrics and support the execution of improvement plans.
• Track KPIs and ensure successful implementation, adoption, and scalability of new processes.
• Participate in audits, compliance reviews, and continuous improvement routines.
• Contribute to automation and process digitization initiatives in collaboration with Product/Tech teams.
• Provide insights on operational risks and support mitigation planning.
• Support training and knowledge-sharing efforts for new or updated processes.

Experience Required:

• 2-6 years of experience in Process Improvement, Operations Excellence, Business Operations, Quality, Lean, or Continuous Improvement roles.
• Hands-on experience executing workflow improvements in fast-paced operational environments.
• Practical knowledge of Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies.
• Experience working with cross-functional teams to deliver process enhancements.
• Ability to analyze operational data, dashboards, and KPIs to identify improvement opportunities.
• Experience creating SOPs, process maps, and documentation using tools like Visio, Lucidchart, or Miro.
• Exposure to automation, digital transformation, or low-code/no-code tools (e.g., Power Automate, Zapier, internal workflow platforms).
• Experience participating in audits, compliance checks, or quality review mechanisms.
• Experience conducting RCA sessions and implementing corrective & preventive actions (CAPA).
• Proven ability to drive small to medium-scale improvement projects with measurable impact.
• Exposure to field operations, vendor interactions, or on-ground workflow assessments (preferred).

Eduation:

Experience Required:

Key Skills:

Industry:

Job Summary:

Required Qualification:

Roles & Responsibilities: