Process Executive

Company - Yesminds Global Solutions Pvt. Ltd.

Job Title: Process Executive/Subject Matter Expert

Location: Mysuru

Shift: US Night Shifts (EST/PST/CDT as applicable)

Job Type: Full-Time

Reports To: Team Lead

Job Description
We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.

Responsibilities

• Answer and make calls to assist customers with their service requests.
• Confirm and record accurate details such as service type, customer location, and contact information.
• Allocate tasks to service providers based on availability and capability.
• Monitor ongoing jobs to ensure timely completion and a positive customer experience.
• Communicate updates, timelines, and resolutions clearly to customers and partners.
• Update internal systems with accurate, real-time notes and job status.
• Escalate delays, issues, or cancellations to supervisors as needed.

Qualifications & Skills

• 1–2 years of experience in a voice-based process, customer service, or operations role (preferred).
• Excellent spoken English with a clear, neutral or US-accented tone.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional, calm, and customer-focused communication style.
• Willingness to work in night shifts and on rotational weekends.

Job Type: Full-time

Pay: ₹10,548.62 - ₹35,045.94 per month

Work Location: In person