Process Executive

Essential duties and responsibilities:

• Process debit and card disputes from intake through investigation, decisioning, and final resolution.

• Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs. unauthorized activity.

• Prepare and send regulatory communications, including provisional credit notices and final resolution letters.

• Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback actions.

• Maintain accurate case records, updating documentation and Salesforce queues throughout the dispute lifecycle.

• Provide operational support during high-volume periods to ensure timely and compliant dispute handling.

The ideal candidate for this role would have:

• Excellent verbal & written communication skills along with active listening

• Organisational, teamwork, and customer service skills.

• Ability to multi-task, set priorities & manage time effectively.

• Attention to detail.

• Qualification: Bachelors degree

• 24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday.

• Must be a quick learner and possess the ability to adapt to changes in process/workflows.

• Strong time management, prioritisation, work organisation and multitasking skills with a drive for efficiency, accuracy and risk management controls required.

Benefits & Perks:

• Competitive Salary

• Medical insurance

• Two weekly offs – 5 days working and 2 Week Offs