Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Sr. Process Executive Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a resourceful and confident Process Executive to join our US voice process team supporting the towing and roadside assistance industry. This position requires managing live dispatch operations while communicating with customers, tow truck drivers, and service providers across the U.S. in real time. The ideal candidate is calm under pressure, fluent in English, and excels in coordination and communication. Key Responsibilities: Dispatcher Responsibilities: Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability Track and monitor active service jobs to ensure timely execution and customer satisfaction. Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues. Update the dispatch software with real-time status, notes, and updates. Escalate delays, cancellations, or incidents to supervisors as per protocol. Caller Responsibilities: Handle inbound and outbound calls with customers requiring towing or roadside assistance services. Verify service details, location accuracy, and vehicle information with callers. Provide updates to customers regarding dispatch times, ETA, and service provider details. Maintain a calm, professional tone during distressed or urgent calls. Document all call interactions accurately in the system. Required Skills & Qualifications: Minimum 1–2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure. Excellent spoken English with a neutral or US-accented tone. Strong multitasking and time-management skills. Ability to remain composed and solution-oriented under pressure. Comfortable with night shifts and rotational weekends. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Night shift Supplemental Pay: Overtime pay Shift allowance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person Speak with the employer +91 9148430859
Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Sr. Process Executive Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a resourceful and confident Process Executive to join our US voice process team supporting the towing and roadside assistance industry. This position requires managing live dispatch operations while communicating with customers, tow truck drivers, and service providers across the U.S. in real time. The ideal candidate is calm under pressure, fluent in English, and excels in coordination and communication. Key Responsibilities: Dispatcher Responsibilities: Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability Track and monitor active service jobs to ensure timely execution and customer satisfaction. Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues. Update the dispatch software with real-time status, notes, and updates. Escalate delays, cancellations, or incidents to supervisors as per protocol. Caller Responsibilities: Handle inbound and outbound calls with customers requiring towing or roadside assistance services. Verify service details, location accuracy, and vehicle information with callers. Provide updates to customers regarding dispatch times, ETA, and service provider details. Maintain a calm, professional tone during distressed or urgent calls. Document all call interactions accurately in the system. Required Skills & Qualifications: Minimum 1–2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure. Excellent spoken English with a neutral or US-accented tone. Strong multitasking and time-management skills. Ability to remain composed and solution-oriented under pressure. Comfortable with night shifts and rotational weekends. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Sr. Process Executive Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a resourceful and confident Process Executive to join our US voice process team supporting the towing and roadside assistance industry. This position requires managing live dispatch operations while communicating with customers, tow truck drivers, and service providers across the U.S. in real time. The ideal candidate is calm under pressure, fluent in English, and excels in coordination and communication. Key Responsibilities: Dispatcher Responsibilities: Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability Track and monitor active service jobs to ensure timely execution and customer satisfaction. Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues. Update the dispatch software with real-time status, notes, and updates. Escalate delays, cancellations, or incidents to supervisors as per protocol. Caller Responsibilities: Handle inbound and outbound calls with customers requiring towing or roadside assistance services. Verify service details, location accuracy, and vehicle information with callers. Provide updates to customers regarding dispatch times, ETA, and service provider details. Maintain a calm, professional tone during distressed or urgent calls. Document all call interactions accurately in the system. Required Skills & Qualifications: Minimum 1–2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure. Excellent spoken English with a neutral or US-accented tone. Strong multitasking and time-management skills. Ability to remain composed and solution-oriented under pressure. Comfortable with night shifts and rotational weekends. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Sr. Process Executive Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a resourceful and confident Process Executive to join our US voice process team supporting the towing and roadside assistance industry. This position requires managing live dispatch operations while communicating with customers, tow truck drivers, and service providers across the U.S. in real time. The ideal candidate is calm under pressure, fluent in English, and excels in coordination and communication. Key Responsibilities: Dispatcher Responsibilities: Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability Track and monitor active service jobs to ensure timely execution and customer satisfaction. Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues. Update the dispatch software with real-time status, notes, and updates. Escalate delays, cancellations, or incidents to supervisors as per protocol. Caller Responsibilities: Handle inbound and outbound calls with customers requiring towing or roadside assistance services. Verify service details, location accuracy, and vehicle information with callers. Provide updates to customers regarding dispatch times, ETA, and service provider details. Maintain a calm, professional tone during distressed or urgent calls. Document all call interactions accurately in the system. Required Skills & Qualifications: Minimum 1–2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure. Excellent spoken English with a neutral or US-accented tone. Strong multitasking and time-management skills. Ability to remain composed and solution-oriented under pressure. Comfortable with night shifts and rotational weekends. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Subject Matter Expert Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a resourceful and confident Process Executive to join our US voice process team supporting the towing and roadside assistance industry. This position requires managing live dispatch operations while communicating with customers, tow truck drivers, and service providers across the U.S. in real time. The ideal candidate is calm under pressure, fluent in English, and excels in coordination and communication. Key Responsibilities: Dispatcher Responsibilities: ● Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability ● Track and monitor active service jobs to ensure timely execution and customer satisfaction. ● Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues. ● Update the dispatch software with real-time status, notes, and updates. ● Escalate delays, cancellations, or incidents to supervisors as per protocol. Caller Responsibilities: ● Handle inbound and outbound calls with customers requiring towing or roadside assistance services. ● Verify service details, location accuracy, and vehicle information with callers. ● Provide updates to customers regarding dispatch times, ETA, and service provider details. ● Maintain a calm, professional tone during distressed or urgent calls. ● Document all call interactions accurately in the system. Required Skills & Qualifications: ● Minimum 1–2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure. ● Excellent spoken English with a neutral or US-accented tone. ● Strong multitasking and time-management skills. ● Ability to remain composed and solution-oriented under pressure. ● Comfortable with night shifts and rotational weekends. Job Type: Full-time Work Location: In person
Company - Yesminds Global Solutions Pvt. Ltd. Job Title: Process Executive/Subject Matter Expert Location: Mysuru Shift: US Night Shifts (EST/PST/CDT as applicable) Job Type: Full-Time Reports To: Team Lead Job Description We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations. Responsibilities Answer and make calls to assist customers with their service requests. Confirm and record accurate details such as service type, customer location, and contact information. Allocate tasks to service providers based on availability and capability. Monitor ongoing jobs to ensure timely completion and a positive customer experience. Communicate updates, timelines, and resolutions clearly to customers and partners. Update internal systems with accurate, real-time notes and job status. Escalate delays, issues, or cancellations to supervisors as needed. Qualifications & Skills 1–2 years of experience in a voice-based process, customer service, or operations role (preferred). Excellent spoken English with a clear, neutral or US-accented tone. Strong organizational skills with the ability to manage multiple priorities. Professional, calm, and customer-focused communication style. Willingness to work in night shifts and on rotational weekends. Job Type: Full-time Pay: ₹10,548.62 - ₹35,045.94 per month Work Location: In person