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Process Executive

Process Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Aithent

0 - 3 years

1 - 4 Lacs

gurugram

Posted:22 hours ago| Platform:

Apply

Skills Required

customer service inbound process inbound customer service handling customer queries banking process bpo customer service customer satisfaction customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

The fundamental duties & tasks the define the job are:

Responsible for inbound & outbound calls with end customers to resolve customer queries.
Responsible for reverting customer queries via email.
Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:

• Education Graduate

• Strong verbal & written Communication Skills.

• Flexible to work in 24*7 shift timings.

• Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities:

• Comply with data integrity and security policies

• Follow required procedure & guidelines The ideal candidate for this role would have:

• Strong verbal & written communication skills along with active listening

• Good Analytical skills

• Quick Learning Ability

• Ability to multi-task, set priorities & manage time effectively

• Attention to detail

Benefits & Perks:

• Competitive Salary

• Medical insurance

• Two weekly offs 5 days working and 2 Week Offs

• Hassle-free transit to work Cab facility available for pick & drop

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Software Development

New York NY

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Process Executive