Process Executive

Company Description

Tunez is a consumer electronics company based in Bengaluru, India, that specializes in designing, manufacturing, and selling audio accessories, smart gadgets, and lifestyle products. We are dedicated to offering high-quality, innovative, and affordable products to enhance everyday moments with music and convenience. Our product range includes headphones, earbuds, speakers, smartwatches, fitness trackers, chargers, power banks, and other accessories.

Role Description

This is a full-time on-site role for an Order Processing Executive at Tunez in Bengaluru. The Order Processing Executive will be responsible for managing and processing orders, conducting market research, and ensuring efficient data processing. Communication skills will be essential for coordinating with internal teams and external stakeholders.

Key Responsibilities

Order Management:

Follow up with customers to obtain and confirm purchase orders.

Verify order details, including quantities, product specifications, and delivery schedules.

Accurately input and process orders into the company’s system.

Customer Communication:

Act as the primary point of contact for customers regarding order-related inquiries.

Provide regular updates on order status and expected delivery timelines.

Coordination with Internal Teams:

Work closely with warehouse and logistics teams to ensure timely order fulfillment.

Coordinate with the finance department to verify payment status before processing orders.

Returns and Refunds Management:

Address customer concerns related to returns or defective items.

Process return requests and ensure compliance with company policies.

Collaborate with relevant departments to facilitate refunds or replacements as needed.

Documentation and Reporting:

Maintain accurate records of all orders, invoices, and customer interactions.

Generate and submit weekly reports on order status, pending deliveries, and returns.

Process Improvement:

Identify and suggest improvements to the order processing workflow to enhance efficiency.

Qualifications

Strong Communication and Analytical Skills

Experience in Data Processing and Order Processing

Detail-oriented and organized approach to work

Proficiency in MS Office software

Previous experience in a similar role is a plus

Bachelor's degree in Business Administration or related field

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Work Location: In person