Process Executive

KRA (PROCESS EXECUTIVE)

Make outbound calls to prospective students and parents from provided databases, school lists, or marketing leads.

Explain educational programs, admission processes, and counselling services in a clear and engaging manner.

Identify and generate qualified leads for both offline and online counselling.

Conduct timely follow-ups with interested students until counselling is completed.

Follow up with confirmed visitors to ensure maximum attendance.

Generate quality leads for tele-counselling or virtual counselling sessions.

Schedule online appointments and share details with both the student and counsellor.

Maintain detailed daily and weekly reports of online leads and outcomes.

Update CRM or Excel tracker with call status, follow-ups, and visit details daily.

Submit daily and weekly reports (calls made, leads generated, footfalls achieved).

Ensure accuracy and timeliness in maintaining lead databases.

Maintain polite, professional, and persuasive communication with students and parents.

Consistently achieve or exceed individual targets and goals set for Tele-Counsellors.

Maintain a professional attitude in communication, presentation, and engagement with prospective students.

Actively participate in all training and development programs as scheduled.

Stay updated on Company’s latest courses, admission policies, and educational offerings.

Enhance communication, product knowledge, and sales skills through continuous learning.

Uphold punctuality, attendance, and professional conduct at all times.

Qualifications & Skills Required:

Minimum Qualification: Graduate or pursuing graduation (any stream)

Excellent communication skills in English, Hindi, and local language (Bengali/ Nepali)

Confident, polite, and persuasive speaking ability

Basic computer knowledge (MS Excel, CRM preferred)

Prior experience in telecalling, counselling, or customer engagement preferred.

Work Location: In person

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person