Process Excellence Manager (Ecommerce Operations)

As a Process Excellence Manager for E-commerce Operations, you will play a crucial role in leading operational improvements across order and fulfilment workflows. Your responsibilities will involve a combination of process documentation, continuous improvement, and Lean/Six Sigma problem-solving techniques. You will need to be hands-on, structured, and data-driven to effectively map processes, standardize SOPs, and implement efficiency projects. Key Responsibilities: - Observing and analyzing existing workflows such as order processing, vendor handoffs, and warehouse dispatch. - Understanding Sales and Customer funnels to provide structure and suggest improvements. - Creating and maintaining SOPs, playbooks, and process maps to ensure clarity and consistency. - Identifying inefficiencies and bottlenecks in daily operations and leading initiatives to streamline processes. - Developing metrics dashboards and tracking KPIs to monitor process adherence. - Applying DMAIC methodology to reduce errors, rework, and delays. - Using data and root-cause analysis to address recurring operational issues. - Training and mentoring team members in basic process improvement tools. Qualifications: - 4 to 6 years of experience in e-commerce operations, sales, supply chain, or process improvement. - Solid knowledge of Lean and Six Sigma methods (Green Belt preferred; Black Belt a plus). - Strong analytical and documentation skills using tools like Visio, Lucidchart, or BPM tools. - Experience collaborating across operations, vendors, and leadership. - Ability to balance practical, hands-on fixes with structured improvement projects. In this role, you will have the unique opportunity to drive documentation, improvements, and Six Sigma rigor simultaneously. You will not just be documenting processes like a junior analyst or focusing solely on high-level strategy like a Director. Instead, you will be responsible for owning the middle ground and driving operational excellence across various aspects of the e-commerce operations.,