Process Champion/Developer

Job Description: As a Process Developer/Champion - Operations in Defined Benefits Wealth Administration at TELUS Digital, you will be responsible for end-to-end Pension Operations. Your role will involve: - Processing and quality checking of pension operations tasks - Conducting process reporting and training for team members - Managing queue allocation and ensuring efficient task management - Updating Standard Operating Procedures (SOPs) and other process documents - Ensuring compliance with all internal policies and regulations - Identifying areas for process improvement and implementing necessary changes - Providing timely updates to the Assistant Manager and onshore counterparts. Qualification Required: - Candidates with at least 1+ years of experience in Defined Benefits with manual calculations are preferred. - Should be comfortable working in US Shifts at the Gurgaon Location. - Any non-tech graduate can apply for this role. Additional Details: TELUS Digital is the global arm of TELUS Corporation, specializing in delivering contact center and business process outsourcing solutions across various sectors with a strong emphasis on customer experience innovation. Reporting to the Team Manager, the Process Developer/Champion - Operations in Defined Benefits Wealth Administration team at TELUS Digital holds a vital position in Pension Operations. Experience in manual calculations with Pension Administration is a mandatory requirement for this role. TELUS Digital is an equal opportunity employer committed to fostering a diverse and inclusive workplace where hiring and promotion decisions are based solely on qualifications, merits, competence, and performance, without any discrimination based on characteristics related to diversity.,