7.0 - 11.0 years

0 Lacs

karnataka

On-site

As a Customer Service Specialist at Accenture, you will leverage your 7 to 11 years of experience in the US Retirement Services domain, specifically Defined Contributions. Your role will involve managing processes related to Money In, Money Out, or Institutional contributions with a team of 20-30 resources. You will be responsible for overseeing remote transition, handling process reporting metrics such as SLA, TAT, Quality, AHT, NIGO, RCA, and identifying areas for improvement. Your leadership skills will be crucial as you manage and lead a team of operations professionals, assigning work, monitoring progress, providing feedback, coaching, and evaluating performance. Quality review of high dollar Money In Retirement Services Transactions and ensuring compliance with company policies and regulations will also be part of your responsibilities. In addition, you will play a key role in managing customer relations, resolving queries, preparing operational performance reports, and collaborating with other departments for effective integration. Your Bachelor's degree and experience in Retirement Services will be valuable in successfully overseeing operations and leading teams. To excel in this role, you must possess strong leadership skills to motivate and inspire team members, excellent communication skills for presenting complex information, and analytical problem-solving abilities to identify and address operational issues. Your knowledge of operational best practices, including quality control, performance management, and process improvement, will be essential for driving operational excellence. Proficiency in MS Office applications such as Word, Excel, and PowerPoint, along with strong organizational skills to manage multiple projects simultaneously, will be required. Your ability to work both independently and collaboratively within a team environment will contribute to your success in this role.,

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Risk & Compliance officer For UK-based recruitment company Axycube Solutions

10.0 - 15.0 years

16 - 22 Lacs

Bengaluru

Work from Office

Minimum 10 years of exp in auditing, compliance or operational process improvement, preferably within security services or related sectors. In-depth knowledge of BS7858 standards, including audit documentation management and process reporting Required Candidate profile Proficiency in Microsoft Excel, documentation tools, and audit reporting platforms. Master’s degree in Business Administration, or a related discipline. ACS, SIA , ISO certification

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Process Champion ( Health and Welfare) TELUS Digital

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

The Senior Benefit Operations Analyst role at TELUS Digital in Gurgaon/Hybrid with US Shifts is a pivotal position within the Health/Wealth Administration team. Reporting to the Team Manager, you will play a key role in processing and quality checking, process reporting and training, queue allocation & management, updating SOPs and other process documents, ensuring compliance with internal policies, process improvement, and providing timely updates to Assistant Manager and onshore counterparts. We are seeking candidates with 3-6 years of experience in the domain to join us as Process Champions for the Health and Benefits vertical. As part of TELUS Digital, a global arm of TELUS Corporation, you will contribute to customer experience innovation through teamwork, agile thinking, and a customer-centric culture. Our organization provides contact center and business process outsourcing solutions to leading corporations, offering safe, secure infrastructure, value-based pricing, and exceptional customer service supported by our multi-billion dollar telecommunications parent. TELUS Digital is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where employment decisions are based on qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Join us in shaping the future of customer experience innovation and making a difference in the digital landscape.,

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