Process Audit - Senior Manager

The Process Audit Senior Manager will be responsible for enhancing the efficiency, compliance, and effectiveness of business processes and dealer operations. This role requires strategic planning, strong analytical capabilities, and cross-functional collaboration to drive operational excellence and ensure adherence to company policies and regulatory standards.

Key Responsibilities:

• Audit Planning & Strategy:

  • Develop and implement a comprehensive audit strategy and annual audit plan for dealer operations.
  • Align audit activities with corporate objectives and regulatory requirements.

• Audit Execution:

  • Oversee and conduct complex audits of business processes and dealer operations.
  • Assess adherence to internal policies, operational effectiveness, and industry compliance.

• Risk Identification & Process Improvement:

  • Identify risks, inefficiencies, and non-compliance in business and dealer processes.
  • Provide clear, actionable recommendations to address audit findings.

• Cross-functional Collaboration:

  • Collaborate with cross-functional teams and senior management to support business objectives.
  • Ensure effective implementation of corrective actions by engaging with process owners and dealership stakeholders.

• Performance Monitoring:

  • Regularly review dealer performance metrics, customer satisfaction, internal controls, and brand compliance.
  • Ensure consistency and sustainability of operations in line with business goals.

• Reporting & Communication:

  • Deliver periodic reports to senior management on audit outcomes, key risks, and improvement initiatives.
  • Maintain transparency and drive accountability throughout the audit lifecycle.

Qualifications & Requirements:

• 13-16 years of experience in Auditing, Internal Controls or Process Improvements
• In-depth knowledge of Business Processes and dealer operations in the automobile industry
• Strong strategic thinking and problem-solving skills with the ability to identify and address issues.
• Exceptional communication and interpersonal skills with the ability to engage senior leadership, dealers and cross functional teams.
• Excellent report writing, analytical, and presentation skills.
• Proficient in Microsoft suite (Excel, Power point, word) and SAP.

Strong understanding of Industry regulations, compliance requirements and Risk Management