Process Associate/Invoicing Specialist-US Process

We're currently seeking Process Associates to join our International Voice & Non-Voice Support team. If you have excellent communication skills and a passion for delivering exceptional customer service, seize this opportunity to grow with us!

Perks:

• Fixed Night Shifts
• 5-Day Work Week
• Chance to collaborate with US-based clients
• Freshers welcome with comprehensive training provided

Eligibility:

• Exceptional English communication skills (both verbal and written)
• Graduates (B.Tech, BCA, MCA, MBA, BBA, or 3-year diploma)
• Freshers and experienced candidates are encouraged to apply

Key Responsibilities:
Voice:

• Address customer queries via calls and chat
• Assist US clients with technical or account-related issues
• Accurately document all customer interactions
• Adhere to company processes and quality standards
• Collaborate effectively with team members

Non-Voice:

• Manage global client interactions focused on financial documentation and data management
• Ensure meticulous attention to detail and data accuracy
• Proficiency in written English communication is essential
• Graduates from any discipline (B.Tech, BCA, MBA, etc.) are eligible
• Freshers and experienced candidates are welcome

Your Role:

• Manage backend invoicing and documentation processes
• Coordinate with US clients on billing-related tasks
• Maintain detailed records to uphold data integrity
• Collaborate closely with internal teams to resolve any discrepancies

Take the next step in your career and join our high-performing international team! Apply now to be part of our exciting journey.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person