Process Associate Underwriting / Broker Technical Support Specialist

Genpact (NYSE: G) is a global professional services and solutions firm that is dedicated to delivering outcomes which shape the future. With a workforce of over 125,000 professionals spread across more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. At the core of our operations lies our purpose - the relentless pursuit of a world that works better for people. We strive to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate - Underwriting / Broker Technical Support Specialist. In this role, you will be responsible for processing transactions for the Underwriting / Broker Support Teams. Your key responsibilities will include ensuring accurate and timely processing in alignment with business requirements. **Responsibilities:** - Transaction processing for Broker support team (Wholesale ops) - Monitoring and attending to requests via service platforms in a timely manner - Providing good customer service attitude to clearly articulate resolutions - Balancing dynamic workloads and meeting targets and deadlines effectively - Maintaining accurate and current repository of records to ensure outputs and client deliverables adhere to guidelines and policies - Offering operational support for client service teams - Performing necessary activities to support broking teams such as collaborating with account management, initiating renewals, preparing marketing proposals, processing endorsements, and handling Policy Checking requests **Qualifications we seek in you:** **Minimum Qualifications:** - Graduate with excellent interpersonal, communication, and presentation skills (verbal and written) - Basic understanding of Insurance concepts (if experienced) - Demonstrated qualities like customer focus, collaboration, accountability, initiative, and innovation - Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, OneNote) - Proficient in English language for both written (Email writing) and verbal communication - Strong attention to detail, analytical skills, and ability to multitask effectively **Preferred Qualifications and Experience:** - Candidates with Broker (US P&C insurance) experience will be considered an asset - Ability to work collaboratively as a key team member and independently with minimal supervision - Highly organized with proven ability to prioritize competing requirements and meet deadlines under pressure **Job Details:** - Job Title: Process Associate - Primary Location: India-Lucknow - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting: Jul 14, 2025, 2:12:53 AM - Unposting Date: Sep 12, 2025, 1:29:00 PM - Master Skills List: Operations - Job Category: Full Time,