Process Associate - Operations

0 years

2 - 4 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is Hiring on Talocity! Talocity is the official hiring partner for Genpact.

Simple Interview Process

1. Go to the link:https://app.talocity.ai/aspirant/login/?utm_source=TxGenpact-T-G-2026 and take the Talocity Career Report

2. Login using your mobile number & OTP

3. During registration, select:

  • 3 preferred sectors: ITES/GCC, Banking, Insurance
  • 3 preferred job roles: Customer Service, Sales, Operations

The aspirant’s role will be for Customer Service clients

1. Respond to customer queries and customer’s concern

2. Provide support for data collection to enable Recovery of the account for end user.

3. Maintain a deep understanding of client processes and policies

4. Reproduce customer issues and escalate product bugs

5. Provide excellent customer service to our customers

6. You should be responsible to exhibit capacity for critical thinking and analysis.

7. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹420,000.00 per year

Work Location: In person

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Genpact

Business Consulting and Services

New York NY

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