Process Associate

Airline – Customer Service Associate (Voice Process)

Location: Gurgaon, Sector-21

Company: IGT Solutions

Joining: Immediate Joiners Preferred

Experience: Fresher eligible

Education: 12th Pass / Undergraduate / Graduate

About the Role

IGT is hiring Customer Service Associates for a well-known airline.

This is a voice process where you will assist passengers with flight-related queries and provide resolution over calls.

What You Will Do

• Handle inbound customer calls for the process.
• Assist with reservations, cancellations, and flight information
• Provide excellent customer experience on calls
• Work in rotational shifts (24/7 support)

Eligibility

• Good English communication
• 12th pass / Undergraduate / Graduate
• Freshers welcome
• Comfortable with rotational shifts
• Ready to join immediately (preferred)
• Must be open for voice process
• Candidates from Delhi NCR only

Salary & Benefits

• Decent Salary
• Performance incentives available
• Flight benefits after 6 months (free flight tickets for you & immediate family)
• Medical & other company benefits
• Career growth within aviation support

Why Join IGT?

• Work with India’s leading airline
• Aviation industry exposure without needing prior experience
• Safe, stable, permanent job
• Growth opportunities in travel/aviation domain

How to Apply

HR Kamakshi

We will contact you for a quick screening call.