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Process Associate - Content Moderation - English

Process Associate - Content Moderation - English

Genpact

0 - 4 years

0 Lacs

telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service english language problem solving flexible schedule content moderation analyzing

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals in more than 30 countries, we are motivated by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to achieve this goal. We are currently seeking applications for the position of Process Associate, Content Moderation - English. We are looking for individuals with a strong work ethic who can work effectively both independently and as part of a team. The ideal candidate should be self-starting, intellectually curious, creative, and comfortable in a fast-paced, dynamic environment. **Responsibilities:** - Providing resolution to maintain standards of quality - Reviewing content and providing resolution based on prescribed guidelines - Recognizing trends and patterns and raising issues in a timely manner - Providing insights to enhance user support - Maintaining a comprehensive understanding of processes and policies - Delivering excellent customer service **Qualifications we seek in you:** **Minimum qualifications:** - Any Graduate (Postgraduate degree is an added advantage) - Freshers are eligible - Fluent in English Language **Preferred qualifications:** - Effective probing skills and analytical abilities - Problem-solving skills with a customer-centric approach - Ability to work on a flexible schedule, including weekend shifts Please note that this role may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly sensitive or egregious in nature, such as graphic violence, self-harm, child abuse, and hate speech. **Job Details:** - **Job Title:** Process Associate - **Primary Location:** India-Hanamkonda - **Schedule:** Full-time - **Education Level:** Bachelor's / Graduation / Equivalent - **Job Posting Date:** Apr 29, 2025, 7:59:57 AM - **Unposting Date:** Oct 26, 2025, 3:59:57 AM - **Master Skills List:** Operations - **Job Category:** Full Time If you are looking for a challenging and rewarding opportunity in content moderation with a global professional services firm, we encourage you to apply for the Process Associate role at Genpact.,

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Process Associate - Content Moderation - English