Process Analyst- Policy Admin/Claims

Role and Responsibilities - Claims

As a Process Associate Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.
Your primary responsibilities include:

• Handling claims investigation, processing, and payments
• Claims document validation, calculating benefit amount, and releasing same to the beneficiary
• Meet productivity and quality targets on a daily, weekly, and monthly basis.

Role and Responsibilities - Policy Admin :

• Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
• Handling of policy administration requests, review of requests, processing and request for additional documents if required.
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls.
• Meet productivity and quality targets on a daily, weekly, and monthly basis.
• Render overtime whenever requested by the Supervisor including rest day.
• Use expertise to evaluate the work of others and assist in process calibration.
• Complete certification on identified process and developmental training.
• Participate in functional and company-wide activities.

Link for Registration:

https://ibmglobal.avature.net/en_US/careers/JobDetail?jobId=52390&source=WEB_Search_INDIA

Required Professional and Technical Expertise :

• Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 1.5 years of experience in Life/Annuities products in Claims
• Good Communication skills English (both written & verbal)
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data
• Basic Computer knowledge along with typing speed of 35 words/minute.

Preferred Professional and Technical Expertise :

• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.