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Problem Manager- CS Core

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:23 hours ago| Platform: Shine logo

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Skills Required

problem management telecommunications itil sip diameter bicc sigtran camel map msc stp virtualization ggsn ims mpbn linux cs core 3gpp standards mgws udc apg cloud nfvi nfvo packet core sgsnmme sapc 5gsa 5g nsa roaming data

Work Mode

On-site

Job Type

Full Time

Job Description

As a skilled professional with expertise in Problem Management within the CS Core domain, you will play a crucial role in reducing recurring incidents and minimizing business impact. Your responsibilities will include: - Leading the Problem Management process to mitigate incidents and improve operational efficiency. - Managing fault handling, localization, and resolution within SLA requirements. - Performing configuration activities for new services. - Ensuring incident recovery and maintenance activities are conducted within SLA. - Conducting network configuration audits for optimization. - Monitoring 2nd level operation engineers" performance, providing guidance, and ensuring process consistency. To qualify for this role, you should possess: - A Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or a related field. - 4+ years of experience in Problem Management and PS/CS Core roles. - Hands-on experience with telecom vendors" equipment such as Nokia, Huawei, Ericsson, etc. - Strong knowledge of ITIL v3/v4 Problem Management framework. - Excellent communication, stakeholder management, and analytical skills. - 3 to 7 years of experience in Telecommunications. - Domain experience in CS core/Packet core for at least 2-4 years. - Clear understanding of 3GPP standards and various protocols like SIP, Diameter, BICC, SIGTRAN, CAMEL, MAP, etc. - Detailed knowledge of voice and data core scenarios, signaling flows, and core network nodes. - Hands-on experience in O&M of Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc. - Good understanding of Virtualization, Cloud NFVI, NFVO, Packet Core nodes, Cloud technology, and infrastructure. - Knowledge of Packet Core surrounding Nodes such as IMS, OCC, IPWorks DNS, Charging Nodes. - Understanding of 5GSA, 5G NSA technologies, roaming data, call flow, IMS call flows, IP background, MPBN Knowledge, Linux, and analytical & presentation skills. - Ability to plan, execute analysis, problem-solving framework, innovate, implement experimental ideas, and handle day-to-day issues effectively. You are expected to be self-driven, ambitious, efficient in customer service, possess good communication skills, and excel in customer handling capabilities.,

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