Problem Management (Rotational Shifts)

The role being offered is a full-time position for an experienced professional with a relevant combination of work experience and education. The ideal candidate should hold a Bachelor's Degree and should be prepared to work in rotational shifts for Problem Management. As a member of the team at FIS, you will be tackling some of the most critical challenges in financial services and technology. We value individuals who are curious, motivated, and forward-thinking. Collaboration, openness, entrepreneurship, passion, and fun are the core values we uphold within our team. The team you will be a part of is responsible for providing round-the-clock support and management of Problems, ensuring that Problem Management meets its objectives and adheres to SLA/OLAs for clients. Your primary responsibilities will include managing Problem Investigations and Known Errors efficiently through the Problem Management lifecycle, documenting them accurately in the Service Management Toolset, attending Post Incident Reviews, organizing Problem reviews, and ensuring proper classification, prioritization, and assignment of Problem records. To excel in this role, you should possess a minimum of 3-6 years of substantial knowledge of Problem management principles, procedures, and techniques. Familiarity with Problem Management methodologies such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis is essential, along with a good understanding of industry standards like ITIL. Strong analytical and problem-solving skills, effective communication abilities, and a knack for process improvement are key requirements for this position. If you have knowledge of FIS products and services, familiarity with the financial services industry, and basic financial analysis principles, it would be considered an added advantage. In return, we offer you an exciting opportunity to be a part of the world's leading FinTech Product MNC, a range of benefits to support your lifestyle and wellbeing, a job with diverse responsibilities, and a dynamic international work environment with an innovative and dedicated team. At FIS, we prioritize the privacy and security of all personal information we handle while providing services to our clients. We follow a direct sourcing model for recruitment, and only a small portion of hiring is done through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not liable for any fees related to resumes submitted through job postings or any other means within the company.,