Principle Consultant-Technology

Role Overview: As a Principal Consultant-Technology at our company, you will provide strategic leadership in technology consulting, driving innovation and excellence in technology solutions. You will play a key role in shaping the overall technology strategy and ensuring the alignment of technology solutions with business goals. Key Responsibilities: - Build and execute user outreach and training programs to boost CRM adoption and functional alignment - Act as a CRM champion to promote self-service, reduce manual processes, and increase user satisfaction - Establish user champion networks and feedback forums across geographies - Track CRM roadmap deliverables, manage dependencies, and ensure timely stakeholder updates - Run governance meetings to monitor adoption metrics, resolve blockers, and align on key priorities - Coordinate with IT, Ops, and functional teams for unified CRM transformation success - Lead requirement discovery workshops with users, ensuring completeness, clarity, and business alignment - Translate business inputs into functional specs in collaboration with CRM solution teams - Drive UAT planning, test case creation, execution tracking, and defect resolution with users - Monitor usage analytics, highlight adoption gaps, and recommend interventions - Deliver monthly status reports to stakeholders and leadership with actionable insights - Identify CRM process improvement opportunities based on user feedback and data Qualifications Required: - 10-12 years of experience in Tech implementation or rollouts/adoption (Functional lead) - Strong understanding of business process flows in Sales, learning aspects, Service, or Case Management - Hands-on experience in adoption strategies, training rollouts, and user onboarding - Excellent communication, stakeholder management, and facilitation skills - Exposure to project governance models, UAT cycles, and change control processes - Proficiency in CRM reporting, dashboards, and user feedback mechanisms (Note: Location for this position is Bangalore, India.),