Principal / Lead User Researcher

As a User Researcher at Cvent, you will be responsible for planning and conducting evaluative and generative research to build deep user understanding and empathy for specified products or small program areas. Your role will involve supporting cross-functional teams by synthesizing and communicating information, defining success metrics, and creating testable hypotheses to innovate Cvent's products. You will apply your expertise in research methodologies, human factors, and statistics to contribute to product and service design in an iterative development environment. Collaborating with various teams including design, analytics, product management, customer support, marketing, and sales, you will formulate and address research questions to drive product improvements. Key Responsibilities: - Plan and conduct evaluative and generative research efforts to build deep user understanding - Synthesize and communicate information, define success metrics, and create testable hypotheses - Collaborate with cross-functional teams to drive product innovation - Perform qualitative data analysis, support coding efforts, and conduct statistical analyses - Undertake secondary research scans and comparative/competitive analysis - Support survey design and execution - Help evolve User Research practice within a small team Qualifications Required: - Bachelors and/or masters degree in the study of user experience, design, research, business, or related fields - 7 to 11 years of experience conducting user research within a UX team for software/web-based products - Demonstrated knowledge of user-centered design principles and practices - Knowledge of the hospitality industry and experience working on enterprise software is a plus - Experience with quantitative survey programming and analysis, UX Research for Meeting/Event Planners, Attendees software, UX Research for Mobile app or web development, managing and recruiting a usability lab, developing and executing research for product globalization, and establishing product/software baseline measurement system would be beneficial.,