Principal Full Stack Engineer - ServiceNow, AI with DevOps

Primary Responsibilities:

• Technology leader for the Optum Financial ServiceNow implementation supporting the consumer business
• Lead the end-to-end design of complex applications, microservices, and integrations relating to ServiceNow
• Serve as the go-to expert for best practices, promoting clean code, test automation, and DevOps for contact center agent tools
• Drive systems / standards based design, adoption of AI tools (both within ServiceNow and broader Optum offerings) to speed delivery, improve quality and deliver innovation
• Coach and mentor senior and mid-level engineers, fostering continuous learning and knowledge sharing
• Partner with Product, QA, and DevOps teams to translate requirements into robust technical solutions
• Contribute to technology roadmaps, capacity planning, and long-term vision
• Stay updated with industry trends and emerging technologies, particularly in AI and cloud computing, to drive best practices within the team
• Contribute to the development of technical documentation, including architecture diagrams, design patterns, and implementation guides
• Ensure coding and development standards in ServiceNow are in accordance with Optum standards and industry best practices
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 12+ years of overall IT experience; 7+ years implementing ServceNow
• Experience leveraging AI tools to develop solutions and speed delivery
• Experience developing contact center agent solutions for highly regulated industries
• Demonstrated understanding of ServiceNow existing and roadmap capabilities
• Deep understanding of integrations, advanced configuration and coding options within ServiceNow
• Proficient in JavaScript, JQuery, ReactJS, TypeScript, SCS, NodeJS, Angular JS, HTML, CSS
• Solid expertise in software design principles, design patterns, and best practices
• Proven good oral and written communication skills
• Proven ability to demonstrate excellent problem-solving skills

Preferred Qualifications:

• Experience in financial technology domain, IT Service Management and Telephony/Contact Center
• Experience implementing Enterprise Systems with multiple integrations for common capabilities
• Experience with high volume transaction sites
• Experience working with applications deployed in private or public cloud
• Experience in customer facing products