Principal CSS SaaS SCM Engineer

As a Support Engineer at Oracle, you will be part of the Customer Success Services (CSS) team supporting over 6,000 companies globally. Your role will involve working on-site at the Oracle ME offices alongside a team of technical experts dedicated to providing tailored support services to clients. You will have the opportunity to work on challenging technical landscapes and contribute to innovative solutions in the tech industry. **Key Responsibilities:** - Lead technical teams and coach members in relevant skills. - Analyze customers" business needs and ensure Oracle solutions align with their objectives. - Assist customers in their transition to Cloud services. - Provide technical guidance on Oracle cloud and on-premise solutions. - Support multi-cloud and hybrid cloud setups. - Collaborate with the Technical Account Manager to ensure technical aspects are well managed. - Lead and contribute to strategic programs and initiatives. - Engage in pre-sales activities and write technical proposals. **Qualifications Required:** - 10+ years of experience in delivering Oracle solutions and/or transformation programs, preferably using cloud technologies. - Experience in implementing Supply Chain Management solutions and SCM SaaS applications. - Proficiency in Oracle cloud Supply Chain products such as Order Management, Planning and Manufacturing, SLA, Costing, Procurement, and Fulfillment. - Ability to design and develop OTBI reports and write SQL queries. - Experience with CX is advantageous. - Strong analytical, problem-solving, and communication skills. - Undergraduate degree or equivalent work experience. - Positive, resilient, and creative attitude with an agile mindset. - Ability to think innovatively and provide mature solutions. - Keen to learn new cloud technologies and contribute to continuous service improvements. - Embodiment of Oracle's core values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.,