Principal Business Solution Designer

The purpose of Prudential is to be partners for every life and protectors for every future. This purpose drives everything we do and fosters a culture where diversity is celebrated and inclusion is assured for our people, customers, and partners. We empower our employees to perform at their best and contribute to the business, while also supporting their career ambitions. At Prudential Health India (PHI), we are dedicated to improving the health of Indians and bridging the health protection gap. Our team at PHI is committed to deploying a greenfield health insurance project in India that focuses on creating customer-centric and personalized experiences. We are currently seeking a talented Principal Business Solutions Designer to join us in this mission. As a Business Analyst, your responsibilities will include building a deep understanding of our business strategy, managing health and wellness business requirements, and collaborating with key stakeholders to develop and validate business requirement documentation. You will lead brainstorming sessions, articulate user stories and requirement documents, and conduct process impact analysis to enhance user journeys. Your role will also involve designing business process flows, obtaining stakeholder signoff, and collaborating with functional process owners to support the capability vision and roadmap. To be successful in this role, you should have end-to-end knowledge of health insurance business, distribution, products, and operations processes. You should be able to convert high-level processes into detailed business requirement documents, demonstrate a track record of implementing insurance systems, and possess expertise in designing wireframes and customer journey maps. Collaboration and effective communication across disciplines such as Technology, Product, Operations, Marketing, and Analytics are essential, along with a passion for operating iteratively and continuously improving processes. If you are passionate about consumer behavior, enjoy working in a collaborative culture, and have a strong resilience to overcome challenges, this role might be the perfect fit for you. You should be comfortable working in a fast-paced environment, managing multiple initiatives, and leveraging digital tools to enhance the customer experience. The ideal candidate will be based in Mumbai and will hold the title of Principal, Business Solutions Designer.,