Principal Advanced Support Engineer

Role Overview: As a member of the Support organization at Oracle, your primary focus is to provide post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs by resolving post-sales non-technical inquiries through phone and electronic communication channels. Additionally, you will address technical questions related to the use of and troubleshooting for Electronic Support Services. Building and maintaining strong customer relationships, you will also offer guidance and assistance to internal Oracle employees in handling diverse customer situations and escalated issues. Key Responsibilities: - Serve as an Advisory Systems Engineer, demonstrating expertise in solving highly complex and critical customer issues within the problem-solving/avoidance team. - Work autonomously to manage and resolve customer inquiries, providing regular updates to management on customer status and technical matters. - Offer expert technical advice to customers and Oracle employees, being a sought-after resource for resolving technical challenges. Qualifications: - Career Level: IC4 Additional Company Details: Oracle, a world leader in cloud solutions, leverages cutting-edge technology to address current challenges across various industries. With over 40 years of experience, Oracle continues to thrive by adapting to change while upholding integrity. The company values inclusivity and diversity, empowering all individuals to contribute to innovation. Oracle offers a supportive work environment that promotes work-life balance, competitive benefits, and flexible medical, life insurance, and retirement options. Through volunteer programs, employees are encouraged to give back to their communities. Furthermore, Oracle is dedicated to including individuals with disabilities in the employment process and provides accessibility assistance upon request. If you require accommodation due to a disability, please contact Oracle via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,