Presales Executive

Job Description

Lead Qualification & Customer Engagement: Respond to inbound customer inquiries via chat, email, and calls. Identify potential customers and qualify leads for the sales team. Provide detailed product information and recommend suitable rental plans. Online Sales & Conversion: Engage with customers through online platforms to drive conversions. Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience. Follow up with interested customers to ensure order completion. CRM & Data Management: Maintain accurate records of customer interactions and inquiries in the CRM system. Track and analyze customer data to improve sales performance. Collaboration with Sales & Marketing Teams: Work closely with the sales team to ensure smooth handover of qualified leads. Provide insights to the marketing team on customer preferences and trends. Customer Relationship Management: Build and maintain long-term relationships with potential and existing customers. Ensure high customer satisfaction through prompt and professional service. Key Requirements: Education: Bachelors degree in Business, Marketing, or a related field. Experience: 1-3 years in online sales, pre-sales, telesales, or customer support. Skills: Excellent communication and persuasion skills. Strong understanding of e-commerce sales and online customer behavior. Experience with CRM tools and online sales platforms. Ability to multitask and work in a fast-paced environment.