Pre-Sales: Audi Showroom

Job Summary:

As a Presales Executive at an Audi Showroom, you will be the first point of contact for potential customers. Your primary role is to understand customer needs, provide product information, assist in vehicle demonstrations, and support the Sales Consultants in closing deals. You will ensure a premium experience for every guest in line with Audi’s brand values of progressiveness, sophistication, and sportiness.

Key Responsibilities:

• Customer Engagement:
• Greet and welcome walk-in customers and ensure they are attended to promptly.
• Identify customer requirements through active listening and consultative questioning.
• Guide customers through the Audi product range, explaining features, specifications, and benefits.
• Product Demonstration:
• Conduct showroom tours and vehicle walkarounds.
• Assist in test drive coordination and explain vehicle functions during demonstrations.
• Stay updated on the latest Audi models, features, and technological innovations.
• Sales Support:
• Generate and qualify leads for the Sales Consultants.
• Schedule appointments and follow up with potential clients.
• Assist with the preparation of quotes and finance options (as needed).
• Customer Relationship Management:
• Maintain records of customer interactions using CRM systems.
• Follow up with prospects via phone, email, or WhatsApp.
• Ensure a high standard of customer service throughout the pre-sales journey.
• Brand Representation:
• Uphold the Audi brand image in all customer interactions.
• Participate in promotional events, showroom launches, or campaigns.

Qualifications & Requirements:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–4 years of experience in automotive presales or customer service (luxury cars segment preferred).
• Excellent communication and interpersonal skills.
• Passion for premium automobiles and technology.
• Presentable appearance and confident demeanor.
• Proficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person